Coach Sales Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards and maintaining elevated personal presentation
• Build lasting client relationships through personalized styling advice, product expertise, and fashion consultation tailored to individual customer preferences
• Drive sales through strategic cross-selling, upselling, and targeted product recommendations based on customer needs and preferences
• Utilize mobile POS systems, clienteling tools, and social selling platforms—including short-form video content—to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans; consistently meet or exceed individual and team key performance indicators (KPIs)
• Source new customers, maintain comprehensive relationship records, and execute systematic follow-up protocols to close sales and build clientele
• Maintain high floor presence during peak and off-peak periods, manage multiple simultaneous customer interactions, and adapt selling techniques to evolving business requirements
• Complete daily operational tasks including cash wrap procedures, inventory processing, merchandise replenishment, and visual merchandising while upholding service standards
• Maintain sales floor and stockroom organization, cleanliness, and inventory levels; adhere strictly to retail policies, POS protocols, and asset protection procedures
• Process transactions efficiently and accurately, including purchases, returns, exchanges, and online order pickups
• Support inventory management cycles: receive and process shipments, stock merchandise strategically, and manage product movement according to planogram guidelines
• Assist teammates across functional areas as needed to ensure seamless store operations and customer service continuity
• Foster a collaborative, trust-based team environment through positive communication and encouragement of peer performance
• Participate actively in brand initiatives, training programs, and diversity and inclusion activities organized by Tapestry
• Welcome constructive feedback, demonstrate adaptability to changing priorities, and maintain professional composure in high-pressure retail situations

Qualifications

• Minimum 1+ years of sales experience, preferably in luxury retail environments
• Demonstrated knowledge of fashion trends, competitive landscape, and consumer preferences
• Proficiency with point-of-sale (POS) systems and mobile platforms
• Basic computer literacy with iPad, laptop, and mobile POS applications
• Familiarity with walkie-talkie communication devices and ability to read price sheets and product release documentation
• Strong English language proficiency
• Physical capability to work in a fast-paced retail environment, including standing for extended periods and managing multiple priorities simultaneously
• Preferred: luxury retail background with proven sales success
• Preferred: social media expertise and experience with live-stream shopping platforms or video product demonstrations
• Preferred: demonstrated proficiency in clienteling practices and customer data acquisition techniques

Skills

Experience

Minimum 1+ years of sales experience, preferably in luxury retail, with demonstrated ability to meet sales targets and deliver personalized customer service. Experience with POS systems, mobile technology, and omni-channel retail environments is essential. A combination of retail education and hands-on sales experience will be considered.

Education

High school diploma or equivalent; further education or retail certification programs are not required but may be advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.