Coach Sales Associate

About Coach

Coach is a global New York–born fashion house renowned for leather goods and contemporary accessories, operating as part of the Tapestry portfolio. The brand combines heritage craftsmanship with modern design direction and benefits from the resources and cross‑brand perspective of the Tapestry group.

Role & Responsibilities

• Serve as a frontline ambassador for the Coach brand, consistently delivering the Coach Guide to Style and Service standards.
• Develop lasting client relationships through personalized styling, product expertise and follow‑up to drive repeat business.
• Achieve individual and store sales targets through cross‑selling, upselling and execution of personal sales plans.
• Utilize mobile POS, clienteling tools and social selling platforms (including short‑form video) to capture client data and convert sales.
• Perform daily store operations: cash wrap, inventory processing, replenishment, visual merchandising and efficient transaction processing (purchases, returns, exchanges, online pickups).
• Maintain an organized, well‑stocked sales floor and stockroom; adhere to POS, asset protection and company retail policies.
• Support inventory cycles including receiving shipments, stocking and managing product movement.
• Collaborate with teammates across functional areas and participate in brand trainings and inclusion initiatives.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience strongly preferred.
• Proven ability to operate POS systems and mobile selling tools; comfortable using iPad/laptop and walkie‑talkie communications.
• Strong English language proficiency to engage clients and complete sales documentation.
• Flexibility to work nights, weekends, holidays and peak retail periods as business needs dictate.
• Ability to regularly lift at least 25 lbs (occasionally up to 50 lbs), and to climb, bend, kneel and maneuver throughout the sales floor and stockroom.
• Social media savvy with familiarity or interest in live‑stream shopping, video demos and clienteling practices (preferred).

Skills

Experience

At least one year of retail sales experience is required; previous luxury retail or boutique experience preferred. Demonstrated use of POS and clienteling systems, and a track record of meeting individual sales KPIs, is highly desirable.

Education

High school diploma or equivalent; a combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes inclusive, optimistic and creative workplace values rooted in its New York heritage, and is part of the Tapestry family of brands. The organization prioritizes equity, development and collaboration while encouraging candid feedback, creativity and a customer‑centric mindset.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.