Coach Sales Associate
- Employment
- Part-Time
- Seniority
- Junior
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 25, 2026
About Coach
Coach is a global fashion house known for its leather goods and contemporary accessories, operating as part of the Tapestry portfolio. The brand combines modern New York‑rooted design with accessible luxury and is supported by the resources and global network of its parent company.
Coach — Sales Associate (Part‑time) in Norfolk, VA. Front‑line luxury retail ambassador delivering omni‑channel sales and personalized client experiences.
Role & Responsibilities
- Act as the front‑line ambassador of the Coach brand, delivering elevated, personalized service aligned with Coach Guide to Style and Service standards.
- Build and nurture lasting client relationships via personalized styling, product expertise and tailored recommendations to drive loyalty and repeat purchase.
- Execute omni‑channel selling using mobile POS, clienteling tools and social selling (including short‑form video) to capture customer data and close sales.
- Achieve individual and store KPIs through cross‑selling, upselling and execution of personal sales plans.
- Perform daily operational tasks including cash wrap transactions, returns/exchanges, online order pickups, inventory processing, replenishment and basic visual merchandising.
- Maintain a clean, organized and fully stocked sales floor and stockroom while following POS, asset protection and retail policies.
- Support inventory cycles: receive shipments, stock shelves and manage product movement between sales floor and stockroom.
- Collaborate with teammates across functional areas, foster trust‑based teamwork and participate in brand initiatives and training programs.
Qualifications
- 1+ years of sales experience; luxury retail experience preferred; combination of education and experience will be considered.
- Proven ability to meet sales targets and work effectively in a fast‑paced retail environment with a flexible schedule including nights, weekends and holidays.
- Proficiency with POS operation and basic computer devices (iPad/laptop); experience using mobile POS and walkie‑talkies.
- Strong English language proficiency.
- Physical ability to lift regularly at least 25 lbs (up to 50 lbs occasionally), and to climb, bend and kneel as required on the sales floor.
Skills
Experience
Minimum one year of sales experience is required; prior luxury retail experience and experience with social/live‑stream selling, clienteling and data acquisition are preferred.
Education
High school diploma or equivalent preferred; a combination of education and related retail experience will be considered.
Workplace
This position is based in Norfolk, Virginia, USA.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach emphasizes inclusive, collaborative and client‑centric retail culture rooted in creative, New York‑inspired design. As part of Tapestry, the employer prioritizes diversity, equity and ongoing employee development through training and brand initiatives.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Sales Associate», «Luxury Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.