Coach Sales Associate
- Location
- Niagara-on-the-LakeOntarioCanada
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $17.60–22/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 17, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Associate position in Niagara-on-the-Lake, Ontario. Part-time luxury retail role with $17.60–$22.00/hr and comprehensive benefits.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored recommendations based on customer preferences
- Utilize mobile POS systems, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans to meet or exceed individual and store KPIs
- Source new customers, maintain ongoing relationships, and execute targeted follow-up strategies to close sales
- Maintain high energy on the sales floor while managing multiple customer interactions and adapting selling techniques to business priorities
- Execute daily operational tasks including cash wrap processing, inventory management, replenishment, and visual merchandising while maintaining service standards
- Keep the sales floor and stockroom clean, organized, and adequately stocked; adhere to all retail policies, POS procedures, and asset protection protocols
- Process transactions efficiently, including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates across functional areas as needed and foster a collaborative, trust-based team environment
- Participate in brand initiatives, training programs, and diversity and inclusion activities
- Welcome feedback, adapt behaviors as needed, and maintain composure in a fast-paced retail setting
Qualifications
- Minimum 1+ years of retail sales experience; luxury retail background strongly preferred
- Demonstrated knowledge of fashion trends and competitive landscape
- Proficiency with POS systems, basic computer skills (iPad, laptop, Mobile POS), and ability to use two-way communication devices
- Strong English language proficiency
- Ability to work in a fast-paced, dynamic retail environment
- Capacity to lift at least 25 lbs regularly (up to 50 lbs occasionally); ability to climb, bend, kneel, and maneuver the sales floor and stockroom
- Social media proficiency and familiarity with live-stream shopping or video demonstrations (preferred)
- Demonstrated clienteling and data acquisition skills (preferred)
Skills
Experience
Minimum 1+ years of sales experience, ideally in a luxury retail environment. A combination of relevant education and hands-on retail experience will be considered. Candidates should demonstrate familiarity with fashion trends, competitive awareness, and a proven track record of meeting sales targets.
Education
No specific formal education requirement stated; a combination of relevant education and sales experience will be considered.
Workplace
This position is based in Niagara-on-the-Lake, Ontario, Canada, within easy reach of Toronto.
Compensation
The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(K), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Style Advisor», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.