Coach Sales Associate
- Location
- NewtonMassachusettsUSA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 5, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Associate (Part-Time) in Newton, Massachusetts—luxury retail position combining personalized client service, omni-channel selling, and operational excellence.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through strategic cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms—including short-form video content—to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; consistently meet or exceed individual and team KPIs
- Source new customers, maintain strategic relationships, and execute follow-up protocols to close sales
- Maintain high energy on the sales floor while managing multiple customer interactions and adapting selling techniques to align with business priorities
- Execute daily operational tasks including cash wrap management, inventory processing, stock replenishment, and visual merchandising standards
- Maintain sales floor and stockroom organization, cleanliness, and stock levels while adhering to retail policies, POS procedures, and asset protection protocols
- Process transactions efficiently across all formats: purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, shelving stock, and managing product movement
- Provide cross-functional support to team members across operational areas as needed
- Foster a collaborative and trust-based environment that encourages strong team performance
- Participate actively in brand initiatives, training programs, and inclusion activities
- Welcome feedback constructively, adapt behaviors accordingly, and maintain composure and professionalism in all situations
Qualifications
- Minimum 1+ years of sales experience (luxury retail background strongly preferred)
- Comprehensive knowledge of fashion trends and competitive landscape
- Proven proficiency with POS systems, basic computer skills (iPad/laptop, Mobile POS platforms)
- Ability to operate walkie-talkies and read price and release sheets
- Strong English language proficiency
- Physical capability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and navigate sales floor and stockroom environments
- Ability to work a flexible schedule including nights, weekends, peak seasons, and high-traffic retail days (including public holidays)
Skills
Experience
1+ years of sales experience in luxury retail preferred; knowledge of fashion trends and competitive positioning required. A combination of relevant education and practical experience will be considered.
Education
High school diploma or equivalent; retail or fashion education is advantageous but not required.
Workplace
The role is situated in Newton, Massachusetts, USA — conveniently close to Boston.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Client Advisor», «Sales Advisor», «Style Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.