Coach Sales Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to Coach Guide to Style and Service standards and maintaining brand integrity
• Build lasting client relationships through personalized styling, comprehensive product expertise, and fashion advice tailored to individual preferences
• Drive sales through strategic cross-selling, upselling, and personalized product recommendations
• Utilize mobile POS systems, clienteling tools, and social selling platforms—including short-form video content—to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans; consistently meet or exceed individual and team key performance indicators
• Source new customers, maintain ongoing relationships, and execute follow-up strategies to close sales and foster loyalty
• Maintain high energy and engagement on the sales floor while managing multiple customers simultaneously and adapting selling techniques to evolving business needs
• Execute daily operational tasks including cash wrap management, inventory processing, replenishment, and visual merchandising while maintaining service standards
• Keep sales floor and stockroom environments clean, organized, and fully stocked; adhere strictly to retail policies, POS procedures, and asset protection protocols
• Process transactions efficiently and accurately, including purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement throughout the store
• Assist teammates across functional areas as required to ensure seamless store operations
• Foster a collaborative, trust-based team environment and actively encourage peer performance and engagement
• Participate in brand initiatives, training programs, and diversity and inclusion activities
• Remain receptive to feedback, adapt behaviors accordingly, and maintain composure and professionalism in all situations

Qualifications

• Minimum 1+ years of sales experience, with luxury retail background preferred
• Proficient with POS systems and mobile point-of-sale platforms
• Basic computer literacy with iPad and laptop platforms
• Strong English language proficiency
• Knowledge of current fashion trends and competitive landscape
• Ability to lift and carry 25 lbs regularly, up to 50 lbs occasionally; capable of climbing, bending, kneeling, and maneuvering sales floor and stockroom environments
• Ability to work flexible schedules including evenings, weekends, peak seasons, and public holidays as required by business needs

Skills

Experience

1+ years of sales experience, with luxury retail preferred; demonstrated knowledge of fashion trends and competitive positioning

Education

No specific educational qualification required; combination of relevant sales experience and customer service background considered

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.