Coach Sales Associate
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–24.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American house of modern luxury known for refined leather goods and accessories, operating a global retail network and flagship boutiques. The brand is part of Tapestry, Inc., and is recognized for craftsmanship, contemporary design, and a client-first retail experience.
Coach seeks a Sales Associate to serve as a front-line brand ambassador in a retail environment. The role requires delivering elevated, personalized shopping experiences while meeting personal and store sales goals through luxury retail service, omni-channel selling, and clienteling strategies. The position involves both sales-driven activities and daily store operations, including POS management, inventory processing, and visual merchandising.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up to close sales
- Manage multiple customers simultaneously while maintaining high energy and adapting selling techniques to business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising
- Maintain sales floor and stockroom cleanliness, organization, and stock levels; follow retail policies and asset protection procedures
- Process transactions efficiently, including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates in functional areas as required
- Foster a collaborative, trust-based team environment
- Participate in brand initiatives, training programs, and inclusion activities
- Welcome feedback, adapt behaviors, and maintain professional composure
Qualifications
- 1+ years of sales experience (luxury retail preferred)
- Experience with POS operation and basic computer proficiency including iPad, laptop, and mobile POS systems
- Ability to work at a fast pace and lift 25 lbs regularly (up to 50 lbs occasionally)
- Strong English language proficiency
- Ability to climb, bend, kneel, and maneuver sales floor and stockroom
- Knowledge of fashion trends and competitor landscape
Skills
Experience
1+ years of sales experience, preferably in luxury retail. Familiarity with fashion trends, competitor knowledge, and POS systems are valued. Experience with live-stream shopping, video demonstrations, and data acquisition is preferred.
Education
No formal education requirement specified. A combination of education and sales experience will be considered.
Workplace
This position is based in Bethesda, Maryland, USA, within easy reach of Washington.
Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach cultivates a client-centric, collaborative boutique culture that emphasizes craftsmanship, elevated service and professional development. Team members are expected to uphold brand standards in a fast-paced retail environment while contributing to a welcoming and inclusive store atmosphere.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Associate», «Client Advisor», «Sales Advisor», «Style Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.