Coach Sales Associate

Location
Seniority Senior
Posted ✦ Today
Apply ⟼

Coach hiring Sales Associate III in New York, NY — deliver luxury client service, drive sales and support boutique operations.

Overview

Coach is an American house of modern luxury known for refined leather goods and accessories, operating a global retail network and flagship boutiques. The brand is part of Tapestry, Inc., and is recognized for craftsmanship, contemporary design, and a client-first retail experience.

Role & Responsibilities

  • Deliver exceptional, personalized client experiences through attentive service and sustained clienteling to build long-term relationships and repeat business.
  • Achieve and exceed individual and store sales targets and KPIs through proactive selling and upselling of leather goods, accessories, and seasonal collections.
  • Manage point-of-sale transactions, cash handling and returns with accuracy and adherence to store policies.
  • Maintain visual merchandising standards, floor sets and product presentation to brand guidelines, ensuring inventory is replenished and display integrity is preserved.
  • Support loss-prevention procedures and maintain store housekeeping, stockroom organization and inventory accuracy.
  • Participate in store events, private client appointments and product launches; escalate and resolve client issues to the store manager when necessary.

Qualifications

  • Proven retail sales experience, preferably within luxury fashion, accessories or leather goods.
  • Demonstrable track record of meeting sales targets and delivering high-calibre client service.
  • Flexible availability including evenings, weekends and peak retail periods.
  • Strong verbal communication and interpersonal skills with polished presentation.
  • Legally authorized to work in the hiring country.

Skills

Clienteling and relationship management Personal selling and upselling techniques Visual merchandising and fixture maintenance Cash handling and POS transaction accuracy Inventory control and stockroom management Customer complaint resolution and escalation

Experience

Minimum three years of customer-facing retail experience, with at least some exposure to luxury or premium brands preferred. Proven ability to deliver individual sales results and contribute to store performance.

Education

High school diploma or equivalent required; post-secondary education in retail, fashion or business is a plus.

Workplace

This position is based in New York City, New York, USA. Cerulean lists 38 open roles in New York City, including 10 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a client-centric, collaborative boutique culture that emphasizes craftsmanship, elevated service and professional development. Team members are expected to uphold brand standards in a fast-paced retail environment while contributing to a welcoming and inclusive store atmosphere.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.