Coach Sales Associate

About Coach

Coach is a global fashion house renowned for its leather goods and ready-to-wear, headquartered in New York and operating as part of the Tapestry portfolio. The brand blends contemporary design with craftsmanship and positions itself within a multi-brand group committed to inclusive culture and innovation.

Role & Responsibilities

• Act as a front-line ambassador for Coach, delivering elevated, personalized luxury service in accordance with the Coach Guide to Style and Service.
• Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat purchases.
• Drive sales via cross-selling, upselling and tailored recommendations; develop and execute personal sales plans to meet individual and store KPIs.
• Utilize mobile POS, clienteling tools and social selling platforms (including short-form video) to capture customer data and convert sales across channels.
• Perform daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap, receive and stock shipments, and assist inventory cycles.
• Maintain visual merchandising and floor standards; keep sales floor and stockroom clean, organized and fully stocked while following POS and asset-protection procedures.
• Support teammates across functional areas, foster a collaborative team environment and participate in brand initiatives and training.
• Comply with physical requirements of the role, including regularly lifting at least 25 lbs (occasionally up to 50 lbs) and performing duties that require climbing, bending and kneeling.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience strongly preferred.
• Proven ability to meet sales targets and work in a fast-paced, KPI-driven retail environment.
• Proficiency operating POS systems and mobile devices (iPad/laptop); ability to read price and release sheets.
• Comfortable using clienteling tools, social selling and video/live‑stream shopping techniques (preferred).
• Strong English communication skills; ability to engage customers with professional composure.
• Flexible availability to work nights, weekends, peak seasons and public holidays as required by retail operations.

Skills

Experience

At least one year of retail sales experience is required; candidates with prior luxury retail, clienteling, and omni‑channel selling experience are preferred.

Education

High school diploma or equivalent required; college coursework or degree preferred but not mandatory—a combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(K); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach emphasizes a modern, inclusive workplace rooted in New York creative energy, with a focus on craftsmanship, collaboration and diversity. As part of the Tapestry family, the brand promotes continuous learning, open feedback and a performance-driven yet supportive environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.