Coach Sales Associate
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 22, 2026
About Coach
Coach is an American luxury leather-goods brand and a member of Tapestry, Inc., the global house of brands that includes Kate Spade New York. Known for modern American design and accessible luxury, Coach emphasizes creativity, individuality and inclusive workplace culture while operating within a global retail and wholesale network.
Coach (Tapestry) — Sales Associate in New York, NY. Represent the brand, drive omni-channel sales and deliver personalized luxury service.
Role & Responsibilities
- Act as a front-line ambassador for the Coach brand, adhering to the Coach Guide to Style and Service standards.
- Deliver elevated, personalized shopping experiences and build lasting client relationships through styling, product expertise and follow-up.
- Drive sales performance through cross-selling, upselling and execution of personal sales plans to meet individual and store KPIs.
- Use mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and convert interactions into repeat purchases.
- Manage daily store operations: process transactions (purchases, returns, exchanges, online pickups), maintain cash wrap, receive shipments and support inventory cycles.
- Maintain visual merchandising standards and keep sales floor and stockroom organized and fully stocked while complying with POS, asset protection and retail policies.
- Support teammates across functional areas, foster a collaborative team environment and participate in brand initiatives and training programs.
Qualifications
- 1+ years of sales experience; luxury retail experience strongly preferred.
- Proven ability to meet or exceed sales targets and KPIs.
- Proficiency with POS systems and basic computer devices (iPad/laptop); experience with Mobile POS and clienteling tools preferred.
- Strong English language proficiency.
- Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
Skills
Experience
Minimum of one year of retail or sales experience; prior luxury retail or fashion experience preferred. Demonstrated track record of client relationship building and meeting sales targets.
Education
High school diploma or equivalent; a combination of education and relevant retail experience will be considered.
Workplace
The successful candidate will be located in New York, New York, USA.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.
Culture
As part of Tapestry, Coach cultivates an inclusive, creative and entrepreneurial workplace where individuality is encouraged and employee voices are valued. The brand emphasizes collaboration, continuous learning and recognition for performance across its global retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Client Advisor», «Sales Consultant», «Luxury Client Advisor», «Store Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.