Coach Sales Associate
Coach Sales Associate in New York, NY — deliver luxury client service and drive retail sales for Coach's flagship store.
Overview
Coach is an American luxury fashion house known for leather goods, accessories and ready-to-wear, operating globally through owned and franchised retail locations. The brand is part of Tapestry, Inc., a parent company that houses several lifestyle and luxury labels. Coach emphasizes craftsmanship, modern design and accessible luxury across its retail network.
Role & Responsibilities
- Deliver exceptional, personalized client service and build long-term relationships through proactive clienteling and follow-up.
- Achieve and exceed individual and store sales targets through consultative selling and product knowledge.
- Maintain elevated standards of visual merchandising and store presentation to reflect brand aesthetics.
- Operate point-of-sale systems, process transactions, returns and exchanges accurately, and handle cash securely.
- Manage inventory tasks including receiving, stock replenishment, stockroom organisation and cycle counts.
- Participate in loss-prevention measures and ensure compliance with brand policies and procedures.
- Support store operations including opening/closing procedures, fitting room management and gift-wrapping services.
Qualifications
- Exceptional interpersonal and communication skills with a client-focused approach.
- Proven ability to meet sales targets and work collaboratively in a high-performance retail environment.
- Strong product knowledge and an aptitude for learning brand history, materials and craftsmanship.
- Professional presentation and affinity for luxury fashion; attention to detail in visual standards and customer experience.
- Reliable, punctual, and able to work flexible retail hours, including weekends and holidays.
Skills
Experience
Entry-level role; 0–2 years of retail or customer-facing sales experience preferred, ideally within luxury or premium fashion brands.
Education
High school diploma or equivalent required; tertiary education or vocational training in fashion, retail or hospitality is a plus.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach’s retail environment blends heritage craftsmanship with contemporary design, fostering a client-first culture and aesthetic rigor. The workplace is fast-paced and customer-centric, offering structured training and development pathways typical of a global luxury brand within the Tapestry portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.