Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate in New York — deliver luxury client service and drive sales for Coach's leather goods and accessories.

Overview

Coach is an American luxury accessories and lifestyle brand known for premium leather goods and contemporary design. The label is part of Tapestry, a global house of luxury brands, and is recognized for its craftsmanship, accessible-luxury positioning and international retail footprint.

Role & Responsibilities

  • Deliver an elevated, client-focused experience that builds long-term relationships and loyalty.
  • Achieve and exceed individual and store sales targets through proactive prospecting, clienteling and consultative selling.
  • Maintain up-to-date product knowledge across leather goods, ready-to-wear and accessories to advise clients and drive conversion.
  • Execute visual merchandising standards and assist with seasonal floor moves to ensure the boutique reflects brand presentation guidelines.
  • Process transactions accurately using the point-of-sale system and manage returns, exchanges and client records in the CRM.
  • Support inventory management, stock replenishment and loss-prevention procedures to preserve store profitability and integrity.
  • Collaborate with store leadership on local marketing initiatives, events and omnichannel fulfilment activities.

Qualifications

  • Proven ability to build rapport and convert traffic into sales within a retail environment.
  • Strong interpersonal and communication skills with a polished, professional demeanour.
  • Numerical accuracy for handling transactions and basic reporting.
  • Flexible schedule availability including weekends, evenings and peak retail periods.
  • High standards of personal presentation consistent with a luxury brand environment.

Skills

Clienteling Visual merchandising Point of Sale (POS) systems Customer Relationship Management (CRM) Cash handling Omnichannel sales Inventory management

Experience

Typically 2+ years of retail sales experience, preferably within luxury, premium or fashion brands, with a demonstrable track record of meeting sales targets and developing repeat clientele.

Education

High school diploma or equivalent; further education in retail, fashion or business is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a design-led, client-centric culture that values craftsmanship and modern luxury. The workplace emphasizes collaboration, professional development and a commitment to delivering exceptional retail experiences across its global boutiques.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.