Coach Sales Associate
Coach – Sales Associate I in New York, NY: client‑facing retail role delivering luxury service and driving store sales.
Overview
Coach is an American luxury house renowned for its leather goods, accessories and modern American craftsmanship. As part of the Tapestry group, the brand operates a global retail network and emphasizes product quality, refined design and elevated client experiences across its stores.
Role & Responsibilities
- Deliver impeccable, personalized service to clients, cultivating long‑term relationships and repeat business through clienteling and follow‑up.
- Achieve and exceed daily and monthly sales targets while maximizing average transaction value and conversion rates.
- Demonstrate deep product knowledge across leather goods, accessories and seasonal collections to advise clients and position key items.
- Execute merchandising and visual standards to maintain an elevated store presentation consistent with brand guidelines.
- Operate point‑of‑sale systems, process transactions, returns and exchanges accurately, and manage cash handling procedures.
- Support inventory control: receive, unpack and replenish stock, perform cycle counts and assist with stockroom organisation.
- Collaborate with store leadership on promotional activities, events and training; maintain punctuality and professional appearance.
Qualifications
- Proven track record in retail sales, preferably within a luxury, premium or fashion environment.
- Excellent interpersonal and communication skills with a client‑centred service orientation.
- Flexible availability, including evenings, weekends and peak retail periods.
- Professional appearance and presentation consistent with a luxury retail brand.
- Legal right to work in the country of employment.
Skills
Experience
Typically 1+ years of direct retail sales experience; prior experience in luxury or premium fashion retail is strongly preferred.
Education
High school diploma or equivalent; vocational training in retail, fashion or customer service is advantageous.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach fosters a fast‑paced, design‑driven retail culture that values craftsmanship, elevated client service and career mobility within the Tapestry family. Teams operate collaboratively with an emphasis on professional development, brand stewardship and delivering consistently refined in‑store experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.