Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate III in New York — deliver luxury client service and drive sales for Coach's retail team in Manhattan.

Overview

Coach is an American luxury fashion house known for its leather goods and contemporary accessories. As part of the Tapestry group, the brand blends artisanal craftsmanship with modern design and operates global retail, wholesale and e-commerce channels. Coach positions itself as a progressive employer that invests in retail talent and customer-focused service.

Role & Responsibilities

  • Deliver exceptional, personalised client service to build long-term relationships and drive repeat business.
  • Proactively manage a client portfolio through clienteling activities, follow-ups and appointment management.
  • Achieve and exceed individual and store sales targets through consultative selling and effective merchandising.
  • Execute visual merchandising standards and maintain an elevated presentation of product and displays.
  • Process transactions accurately, handle cash and card operations and reconcile till balances at shift close.
  • Support inventory control, receiving, stock replenishment and loss-prevention procedures.
  • Participate in store events, product launches and in-store promotions to maximise customer engagement.
  • Maintain up-to-date product knowledge and communicate brand heritage and craftsmanship to clients.

Qualifications

  • Proven track record of retail sales success, preferably within luxury or premium fashion.
  • Excellent interpersonal and communication skills with a client-first attitude.
  • Strong organisational skills and attention to detail in merchandising and store presentation.
  • Flexible availability including weekends, evenings and seasonal peaks.
  • Legal authorization to work in the United States.

Skills

Clienteling and relationship management Consultative selling and closing techniques Visual merchandising and product presentation Cash handling and point-of-sale transactions Inventory control and stock replenishment Strong verbal communication and active listening Ability to work collaboratively in a team and independently

Experience

Minimum of two years’ experience in retail sales, ideally within luxury, designer or premium-brand environments, with demonstrable success meeting sales targets and managing client relationships.

Education

High school diploma or equivalent; vocational training in retail, fashion or customer service preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach combines a heritage of leather craftsmanship with contemporary, inclusive retail culture. The brand emphasises personal development for retail staff, a client-centric approach and collaborative teamwork across stores and corporate teams under the Tapestry umbrella.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.