Coach Sales Associate

Location
Seniority Entry-Level
Posted ✦ Today
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Coach Sales Associate in New York, NY — deliver elevated client service and drive sales in a Coach boutique.

Overview

Coach is an American luxury fashion house renowned for its leather goods, accessories and modern heritage aesthetic. Now part of Tapestry Inc., Coach blends artisanal craftsmanship with contemporary design and operates a global retail network that emphasizes client experience, product excellence and brand storytelling.

Role & Responsibilities

  • Deliver an elevated, personalised client experience consistent with luxury retail standards and Coach brand values.
  • Achieve and exceed individual and store sales targets and KPI metrics through proactive selling and clienteling.
  • Develop and maintain a client portfolio using follow-up, appointments and CRM tools to drive repeat business and lifetime value.
  • Maintain expert product knowledge across leather goods, accessories and seasonal collections to advise clients and close sales.
  • Execute visual merchandising and floor standards to ensure the boutique reflects brand presentation guidelines.
  • Perform day-to-day store operations including point-of-sale transactions, cash handling, stock replenishment and inventory control.
  • Support loss-prevention procedures and maintain store security and housekeeping standards.
  • Collaborate with store leadership and peers to support events, launches and cross-sell initiatives.

Qualifications

  • Proven track record in retail sales, ideally with experience in luxury or premium brands.
  • Exceptional interpersonal and communication skills with a client-first mindset.
  • Numerical accuracy for cash handling and transaction processing.
  • Flexible availability, including evenings, weekends and peak retail periods.
  • Professional presentation and strong attention to detail.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems Cash handling Inventory / stock management Product knowledge (leather goods & accessories)

Experience

Typically 1–2 years of retail sales experience, preferably within luxury, premium fashion, or leather-goods boutiques; demonstrable success meeting sales targets and building repeat client relationships.

Education

High school diploma or equivalent; vocational training or degree in retail, fashion, or hospitality is a plus.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-centric, design-driven culture that values craftsmanship, creativity and personal development. As part of Tapestry, colleagues are encouraged to collaborate across disciplines while delivering elevated retail experiences in a fast-paced, people-focused environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.