Coach Sales Associate
Coach Sales Associate in New York — client-facing luxury retail role delivering personalized service and achieving sales targets.
Overview
Coach is a global luxury leather-goods and accessories brand known for modern American craftsmanship and contemporary design. The label is part of Tapestry, a portfolio of fashion houses, and operates a worldwide retail network focused on elevated client experiences and curated product assortments.
Role & Responsibilities
- Deliver exceptional, personalized client service and clienteling to cultivate long-term relationships and drive repeat business.
- Consistently achieve and exceed individual and store sales targets through proactive selling, cross-selling and promotion of loyalty initiatives.
- Maintain merchandising standards and visual presentation to brand guidelines, including window displays, floor sets and inventory replenishment.
- Execute point-of-sale transactions, returns and cash handling with accuracy while adhering to loss-prevention policies and store procedures.
- Support daily store operations such as inventory counts, stockroom management, shipment receiving and basic administrative tasks.
- Assist in onboarding and mentoring less experienced sales staff and contribute to a collaborative, performance-driven store environment.
- Participate in store events, product launches and local marketing activity to maximize footfall and client engagement.
Qualifications
- Proven track record in retail sales, preferably within a premium or luxury brand environment.
- Demonstrable ability to meet sales targets and deliver high-quality client service.
- Excellent verbal communication, active listening and relationship-building skills.
- Strong numeracy and attention to detail for transactions, stock control and merchandising.
- Flexible schedule availability including evenings, weekends and peak retail periods.
- Legal authorization to work in the United States.
Skills
Experience
Minimum of 2 years' retail sales experience, ideally within a luxury or premium goods environment, with documented achievement of sales targets and hands-on clienteling experience.
Education
High school diploma or equivalent required; associate or bachelor’s degree in a relevant field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach fosters a fast-paced, client-centric retail culture that emphasizes craftsmanship, contemporary design and attentive service. As part of Tapestry, the brand values collaboration, professional development and a strong retail ethos focused on building long-term client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.