Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate in New York — join Coach to deliver luxury client service and exceed retail targets in a flagship store role.

Overview

Coach is an American luxury fashion house known for leather goods and contemporary accessories; it operates globally as part of Tapestry Inc., a parent company that also includes other heritage lifestyle brands. The brand combines artisanal craftsmanship with modern design and maintains a retail network spanning flagship stores, concessions, and wholesale partners.

Role & Responsibilities

  • Deliver exceptional, personalised service to clients to achieve and exceed individual and store sales targets.
  • Build and maintain long-term client relationships using proactive outreach and clienteling techniques.
  • Maintain high standards of visual merchandising, ensuring product presentation aligns with brand directives.
  • Operate the point-of-sale system accurately, process transactions, and manage cash handling and reconciliation.
  • Support inventory management activities including receiving, stock rotation, cycle counts and loss-prevention procedures.
  • Contribute to store operations: opening/closing tasks, housekeeping, and adherence to health & safety policies.
  • Stay current with product knowledge, seasonal storylines and brand initiatives; assist in client education and styling.

Qualifications

  • Proven track record in retail sales, preferably within luxury fashion or leather goods.
  • Excellent interpersonal and communication skills with a client-centric mindset.
  • Demonstrable ability to meet sales targets and to work collaboratively within a team.
  • Reliable, flexible with availability for retail shifts including weekends, evenings and holidays.
  • Legal authorization to work in the country of employment.

Skills

Clienteling Luxury client service Visual merchandising Inventory management Point-of-sale (POS) operation Cash handling Loss-prevention awareness Product knowledge and styling

Experience

Typically 2+ years of direct sales experience in premium or luxury retail; experience with high-value transactions, client relationship management and hitting individual sales targets is expected.

Education

High school diploma or equivalent; vocational or tertiary qualification in retail, fashion, or business is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-focused, design-led culture that values craftsmanship and commercial rigor. As part of Tapestry, the brand emphasizes diversity, professional development and a collaborative retail environment where frontline teams are empowered to deliver signature experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.