Coach Sales Associate
Coach seeks a Sales Associate in New York, NY to deliver luxury client experiences and drive sales.
Overview
Coach is an American luxury fashion house known for leather goods, accessories and ready-to-wear, operating globally under the Tapestry, Inc. umbrella. The brand emphasizes craftsmanship, contemporary design and a heritage-driven aesthetic while maintaining a retail network of flagship stores and boutiques in major markets.
Role & Responsibilities
- Deliver an exceptional, personalised client experience focused on long-term relationship building and clienteling.
- Achieve and exceed individual and store sales targets through proactive prospecting, upselling and follow-up.
- Maintain expert product knowledge across leather goods, accessories and apparel to advise clients and close sales.
- Execute visual merchandising standards and maintain impeccable presentation of the sales floor and stockroom.
- Operate point-of-sale systems, process transactions, manage returns and perform daily cash reconciliation.
- Support inventory control, receiving, stock replenishment and loss-prevention procedures.
- Participate in store events, client appointments and CRM-driven outreach to grow the client database.
Qualifications
- Proven customer-facing experience in luxury or premium retail, demonstrating strong clienteling skills.
- Exceptional interpersonal and communication skills with a service-oriented mindset.
- Ability to meet sales targets and work to KPI-driven objectives.
- Flexible availability including evenings, weekends and peak retail periods.
- Authorization to work in the country of employment.
Skills
Experience
Typically 1–3 years of experience in luxury or premium retail sales with a demonstrable record of meeting sales targets and delivering high-touch client service.
Education
High school diploma or equivalent; vocational or tertiary qualifications in fashion, retail or business are advantageous.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach cultivates a client-centric retail culture rooted in craftsmanship, contemporary design and commercial drive. As part of the Tapestry group, the brand balances a heritage ethos with a dynamic, team-oriented retail environment that values development and high standards of customer service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.