Coach Sales Associate
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury lifestyle brand known for finely crafted leather goods and contemporary accessories. The label is part of Tapestry, Inc., a global house of luxury brands, and operates a network of flagship stores and boutiques worldwide. As an employer, Coach emphasizes product craftsmanship, elevated client service and structured retail career pathways within a creative, commercially driven environment.
Coach seeks a Sales Associate in New York, NY — deliver luxury client service and drive sales in a flagship retail environment.
Role & Responsibilities
- Deliver exceptional, personalized client service to cultivate loyalty and repeat business in a luxury retail setting.
- Achieve and exceed individual and store sales targets through proactive prospecting, clienteling and relationship management.
- Develop and maintain deep product knowledge across leather goods, accessories and seasonal collections to inform and inspire clients.
- Execute visual merchandising standards and maintain store presentation to brand specifications.
- Process POS transactions, returns and exchanges accurately while adhering to cash-handling and loss-prevention procedures.
- Manage client records and follow up on appointments, special orders and after‑sales inquiries.
- Support inventory control tasks including stock replenishment, receiving and periodic cycle counts.
- Collaborate with store leadership on local sales strategies, events and promotional activities.
Qualifications
- Minimum 2 years of retail sales experience; experience in luxury fashion, leather goods or premium accessories strongly preferred.
- Proven track record of meeting or exceeding sales targets and building long-term client relationships.
- Outstanding interpersonal skills, polished presentation and a client-first attitude.
- Availability to work a flexible schedule including evenings, weekends and public holidays.
- Right to work in the hiring country and ability to pass any required background or reference checks.
Skills
Experience
At least 2 years of direct retail sales experience, ideally within luxury fashion, accessories or leather goods, with demonstrable sales results and client development experience.
Education
High school diploma or equivalent required; post-secondary education in fashion, business or retail management is preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a collaborative retail culture focused on elevated client experiences, professional development and respect for craftsmanship. Team members are expected to embody refined service standards while contributing to a commercially ambitious, design-led environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Associate», «Client Advisor», «Luxury Sales Consultant», «Retail Sales Associate», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.