Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate in New York — luxury retail role delivering personalised client experiences and achieving sales targets.

Overview

Coach is an American leather‑goods house known for elevated everyday luxury, with a global retail footprint and a heritage in premium handbags, accessories and ready‑to‑wear. The brand is part of Tapestry, Inc., a diversified luxury group that emphasizes craftsmanship, contemporary design and customer‑centric retail experiences.

Role & Responsibilities

  • Deliver an elevated, personalised client experience that reflects Coach’s luxury positioning and drives conversion and loyalty.
  • Achieve and exceed individual sales targets through consultative selling, upselling and cross‑selling of handbags, leather goods, accessories and ready‑to‑wear.
  • Build and maintain a client portfolio using CRM and clienteling techniques; follow up proactively to cultivate long‑term relationships.
  • Maintain impeccable visual merchandising standards and store presentation in line with brand directives.
  • Operate point‑of‑sale systems accurately, process transactions, manage returns and assist with daily cash reconciliation.
  • Support inventory control activities including receiving, stock replenishment, cycle counts and loss‑prevention measures.
  • Act as a brand ambassador: demonstrate product knowledge, tell the Coach story and articulate product construction and heritage.
  • Collaborate with store leadership on promotions, events and tailored client experiences; mentor less experienced colleagues when required.

Qualifications

  • Proven track record in luxury or premium retail sales, with consistent achievement of sales goals.
  • Excellent interpersonal and communication skills with a client‑first mindset.
  • Strong numeracy and cash‑handling integrity; familiarity with POS operations.
  • Ability to work a flexible schedule, including evenings, weekends and peak holiday periods.
  • Professional presentation and strong attention to detail; commitment to brand standards.

Skills

Clienteling and CRM Visual merchandising Point‑of‑sale (POS) systems Inventory management and stock control Upselling and cross‑selling Product knowledge of leather goods and accessories Loss prevention and cash reconciliation

Experience

Typically 2–4 years of progressive experience in luxury or premium retail sales, demonstrating consistent revenue delivery and strong client relationship management.

Education

High school diploma or equivalent; tertiary education in retail, fashion or business is advantageous but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach blends New York heritage with contemporary design, fostering a fast‑paced, client‑focused retail culture. As part of Tapestry, employees operate within a networked luxury group that values craftsmanship, professional development and collaboration across global markets.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.