Coach Sales Associate
Coach in New York, NY is hiring a Sales Associate to deliver luxury client service and drive retail sales.
Overview
Coach is an American luxury accessories and lifestyle brand known for modern leather goods and accessible luxury. As part of the larger Tapestry portfolio, Coach combines craft-led product development with global retail and digital distribution, and invests in training and career progression for retail teams.
Role & Responsibilities
- Deliver exceptional, personalized client experiences that reflect Coach’s luxury positioning and drive repeat business.
- Achieve and exceed individual and store sales KPIs through proactive clienteling, upselling, and conversion of walk-in traffic.
- Manage point-of-sale transactions, process returns/exchanges, and maintain accurate cash handling and reconciliation procedures.
- Maintain visual merchandising and store presentation standards, including floor replenishment, window displays, and housekeeping to brand guidelines.
- Build and maintain client records in the CRM; execute outreach campaigns, appointment bookings, and follow-up communications.
- Support stockroom organization, inventory control, receiving and processing shipments, and assist with stock counts and loss-prevention procedures.
- Participate in store events, product launches and team meetings; contribute to a collaborative, service-driven retail environment.
Qualifications
- Exceptional interpersonal and communication skills with a proven aptitude for delivering luxury service.
- Customer-focused attitude with strong sales orientation and a demonstrable ability to build long-term client relationships (clienteling).
- Comfortable using retail technology (POS systems) and following CRM-driven outreach workflows.
- Ability to work flexible retail hours including weekends, evenings and public holidays; legally authorized to work in the United States.
- Able to stand for extended periods and perform light physical tasks such as merchandising and stock handling.
Skills
Experience
Entry-level: typically 0–2 years of retail or customer-facing sales experience; prior luxury or premium-brand retail experience and clienteling exposure preferred.
Education
High school diploma or equivalent; post-secondary coursework in fashion, retail, or hospitality is advantageous.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach blends American design sensibility with an emphasis on craftsmanship and modern luxury. Retail teams operate in a collaborative, client-centric environment with structured training and opportunities to develop within the wider Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.