- Address
- 26300 Cedar Road, Space 1400, Beachwood, OH 44122 View map
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house renowned for its leather goods and accessible-luxury accessories. As part of Tapestry Inc., the brand operates a large global retail network and emphasizes craftsmanship, contemporary design, and elevated client service across boutiques and wholesale partners.
Coach seeks a Sales Associate to serve as a front-line brand ambassador in its retail environment. This role requires delivering personalized, elevated shopping experiences while meeting individual and store sales targets. The position blends luxury retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue through clienteling tools, mobile POS, and social selling platforms.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans to meet or exceed individual and team KPIs
- Source new customers, maintain client relationships, and follow up to close sales
- Maintain high energy on the floor while managing multiple customers and adapting selling techniques to business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising
- Keep sales floor and stockroom clean, organized, and properly stocked while following retail policies and asset protection procedures
- Process transactions efficiently including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates across functional areas as required
- Foster a collaborative, trust-based team environment and encourage team performance
- Participate in brand initiatives, training programs, and inclusion activities
- Maintain professional demeanor and welcome constructive feedback
Qualifications
- Minimum 1+ year of sales experience; luxury retail background preferred
- Experience with POS operation, mobile POS systems, and basic computer proficiency (iPad/laptop)
- Demonstrated knowledge of fashion trends and competitor landscape
- Ability to work at a fast pace while managing multiple priorities
- Ability to lift 25 lbs regularly (up to 50 lbs occasionally), and to climb, bend, kneel, and maneuver sales floor and stockroom
- Strong English language proficiency
- Proficiency with walkie-talkie communication and ability to read price and release sheets
- Social media savvy and experience with live-stream shopping or video demonstrations preferred
- Clienteling experience and customer data acquisition skills preferred
Skills
Experience
Minimum 1 year of sales experience in a retail environment, with luxury retail preferred. Knowledge of current fashion trends and competitive retail landscape required.
Education
High school diploma or equivalent required. A combination of relevant sales education and experience will be considered.
Workplace
This position is based in Beachwood, Ohio, USA, within easy reach of Cleveland.
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Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach boutiques emphasize a client-first, service-driven culture rooted in craftsmanship and contemporary design. The working environment is fast-paced and collaborative, rewarding initiative, polished presentation and an entrepreneurial approach to client development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Associate», «Sales Advisor», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.