Coach Sales Associate

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Seniority Junior
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Coach Sales Associate in New York, NY — boutique retail role delivering luxury client service and achieving sales targets.

Overview

Coach is an American luxury fashion house renowned for its leather goods and accessible-luxury accessories. As part of Tapestry Inc., the brand operates a large global retail network and emphasizes craftsmanship, contemporary design, and elevated client service across boutiques and wholesale partners.

Role & Responsibilities

  • Deliver an exceptional, personalized client experience that reinforces brand values and drives repeat business.
  • Achieve and exceed individual and store sales targets through proactive selling and clienteling techniques.
  • Maintain thorough product knowledge across collections and communicate features, provenance, and care to clients.
  • Operate point-of-sale systems accurately; manage transactions, returns and client records in accordance with company policy.
  • Execute visual merchandising standards, ensure merchandise is attractively presented and replenished, and support seasonal floor moves.
  • Support store operations including inventory counts, stockroom organization, loss-prevention procedures, and opening/closing duties.
  • Develop and sustain long-term client relationships through follow-up, outreach, and personalized service strategies.

Qualifications

  • Demonstrated excellence in customer service and consultative selling in a retail environment.
  • Previous experience in luxury or premium fashion/accessories retail preferred.
  • Strong interpersonal and communication skills with a polished, professional presentation.
  • Flexible schedule availability, including evenings, weekends and peak season periods.
  • Ability to stand for extended periods and perform light physical tasks associated with merchandising and stock handling.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems Product knowledge (leather goods & accessories) Inventory handling and stock management

Experience

Typically 1–3 years of retail sales experience, ideally within luxury or premium fashion; demonstrable track record of meeting sales targets and developing client relationships.

Education

High school diploma or equivalent; vocational training in retail, fashion, or hospitality is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach boutiques emphasize a client-first, service-driven culture rooted in craftsmanship and contemporary design. The working environment is fast-paced and collaborative, rewarding initiative, polished presentation and an entrepreneurial approach to client development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.