Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate in New York, NY — retail role delivering luxury client service and achieving store sales targets.

Overview

Coach is a heritage American luxury accessories and lifestyle house known for elevated leather goods and contemporary ready-to-wear. The brand operates a global retail network and is part of Tapestry, Inc., a multi-brand fashion group; as an employer it emphasises craftsmanship, commercial excellence and retail innovation across flagship stores and wholesale partners.

Role & Responsibilities

  • Deliver exceptional, personalised guest service that builds long-term client relationships and drives repeat business.
  • Achieve individual and store sales targets through proactive prospecting, clienteling and conversion of walk-in traffic.
  • Demonstrate in-depth product knowledge across Coach collections and communicate brand heritage to guests.
  • Operate the point-of-sale system accurately, process transactions, returns and exchanges, and follow cash-handling procedures.
  • Maintain visual merchandising standards and store presentation to brand guidelines, including stock replenishment and floor moves.
  • Support clienteling activities: manage appointments, follow-ups, and CRM records to maximise lifetime value of customers.
  • Assist with inventory control, receiving, tagging and loss-prevention procedures.
  • Work collaboratively with the store team to support events, launches and peak trading periods, including weekends and holidays.

Qualifications

  • Proven retail sales aptitude with a guest-centric approach and strong interpersonal skills.
  • Prior experience in luxury, premium or fashion retail preferred.
  • Professional appearance and polished communication skills consistent with a luxury environment.
  • Flexible availability to cover weekend, evening and holiday shifts.
  • Right to work in the hiring country and ability to meet local retail employment requirements.

Skills

Clienteling / CRM Point-of-sale (POS) systems Visual merchandising Luxury product knowledge Cash handling and transaction accuracy Basic inventory management

Experience

Minimum 1–2 years of direct retail sales experience, ideally within luxury or premium fashion brands, with demonstrable sales results and client management experience.

Education

High school diploma or equivalent; tertiary study in fashion, retail, business or hospitality is advantageous but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach combines a heritage craft sensibility with contemporary retail dynamism, fostering a client-focused, fast-paced environment. The brand values creativity, inclusivity and professional development within a global fashion group context.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.