Coach Sales Associate
Coach seeks a Sales Associate III in New York, NY to deliver luxury client service and drive retail sales.
Overview
Coach is an American luxury fashion house renowned for leather goods, accessories and ready-to-wear, drawing on a modern interpretation of classic New York style. The brand is part of Tapestry, a global house of luxury accessories and lifestyle brands, and is recognised for craftsmanship, product innovation and elevated retail experiences.
Role & Responsibilities
- Deliver a consistently exceptional, personalised client experience and cultivate long-term relationships through proactive clienteling and follow-up.
- Drive store sales and conversion by achieving individual and team KPIs, including average transaction value and units per transaction.
- Maintain superb product knowledge across leather goods, accessories and seasonal collections to advise clients and suggest complementary items.
- Execute merchandising standards and visual presentation to brand guidelines, including window displays, floor sets and replenishment.
- Operate point-of-sale systems accurately, process transactions, manage returns/exchanges and ensure cash handling and till reconciliation procedures are followed.
- Support inventory control and stockroom operations, including receiving, tagging, stock counts and shrinkage prevention.
- Participate in store opening/closing procedures, training initiatives and ad hoc brand events or client appointments.
Qualifications
- Proven experience in luxury or premium retail sales, preferably within leather goods, accessories or fashion.
- Demonstrated track record of meeting or exceeding sales targets and KPIs.
- Exceptional interpersonal and communication skills, with a client-first orientation.
- High school diploma or equivalent; tertiary education in retail, fashion or business is advantageous.
- Flexibility to work retail hours including evenings, weekends and holidays; ability to stand for extended periods.
Skills
Experience
Typically 2+ years of hands-on sales experience in luxury or premium brand retail with measurable achievement against sales targets; experience in clienteling and high-touch service environments is preferred.
Education
High school diploma or equivalent; post-secondary qualification in retail, fashion, hospitality or business is desirable but not required.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach cultivates a collaborative, client-focused retail culture rooted in craftsmanship and contemporary New York style. The workplace emphasises professional development, product expertise and elevated client service within a fast-paced, brand-driven environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.