- Address
- 3000 Grapevine Mills Parkway, Space 209A, Grapevine, TX 76051 View map
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house renowned for its leather goods, handbags and accessories. The brand is part of Tapestry, Inc., a global house of modern luxury fashion brands, and is known for combining contemporary design with craftsmanship and accessible luxury retail experiences.
The Sales Associate serves as the front-line ambassador for the Coach brand, delivering elevated and personalized shopping experiences while meeting individual and store sales objectives. Responsibilities include building lasting client relationships through expert product knowledge, driving sales via cross-selling and upselling, utilizing mobile POS and clienteling platforms, managing daily store operations, and fostering a collaborative team environment. This position blends luxury retail service, omni-channel selling, and operational excellence to drive brand loyalty and revenue growth.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms including short-form video content to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans to meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up to close sales
- Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
- Keep sales floor and stockroom clean, organized, and properly stocked; follow retail policies, POS procedures, and asset protection protocols
- Process transactions efficiently, including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates across functional areas as required and foster a collaborative, trust-based team environment
- Participate in brand initiatives, training programs, and inclusion activities
- Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor in fast-paced retail settings
Qualifications
- Minimum 1+ years of sales experience, preferably in luxury retail
- Proficiency with POS systems, mobile POS platforms, and basic computer skills (iPad, laptop)
- Knowledge of fashion trends and competitive landscape
- Ability to lift 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and navigate sales floor and stockroom environments
- Strong English language proficiency
- Experience with social media, live-stream shopping, video demonstrations, and clienteling data acquisition (preferred)
- Luxury retail background highly desirable (preferred)
Skills
Experience
1+ years of sales experience, preferably within luxury retail, with demonstrated knowledge of fashion trends and competitive market awareness. A combination of relevant education and equivalent practical experience will be considered. Experience with POS systems, mobile platforms, and clienteling tools is essential.
Education
No formal educational requirements specified; a combination of education and sales experience is acceptable.
Workplace
This position is based in Grapevine, Texas, USA, within easy reach of Dallas.
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Compensation
The base compensation for this position ranges from USD 15 to USD 19.25 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach cultivates a client-focused, design-led retail culture that values craftsmanship, creativity and inclusivity. The workplace emphasizes training and professional development for frontline retail talent, with collaborative teams committed to delivering an elevated boutique experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Associate», «Style Advisor», «Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.