Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach — Sales Associate in New York. Drive boutique sales, deliver personalised client service and uphold Coach's luxury standards.

Overview

Coach is an American luxury fashion house renowned for its leather goods, handbags and accessories. The brand is part of Tapestry, Inc., a global house of modern luxury fashion brands, and is known for combining contemporary design with craftsmanship and accessible luxury retail experiences.

Role & Responsibilities

  • Deliver an exceptional, personalized client experience through proactive clienteling and follow-up to build long-term relationships and maximize lifetime value.
  • Achieve and exceed individual and store sales targets and KPIs through expert product knowledge and persuasive selling techniques.
  • Maintain boutique standards including visual merchandising, window displays and stock presentation to uphold brand image.
  • Operate the point-of-sale system, handle transactions and returns accurately, and support inventory management and stockroom organisation.
  • Support loss-prevention procedures, store opening/closing routines and daily operational tasks to ensure smooth boutique functioning.
  • Collaborate with the store team and management to execute promotions, events and local marketing initiatives.

Qualifications

  • Proven retail sales experience, preferably 2+ years in luxury or premium fashion.
  • Demonstrable track record of meeting or exceeding sales targets and KPIs.
  • Excellent verbal communication and interpersonal skills with a polished, client-facing manner.
  • Availability to work a flexible schedule including evenings, weekends and holidays.
  • Right to work in the country of employment.

Skills

Clienteling Visual merchandising Point-of-sale (POS) operations Cash handling and transaction accuracy Inventory control and stockroom procedures Loss prevention awareness Customer relationship management (CRM) practices

Experience

At least two years of retail sales experience with a preference for candidates with prior experience in luxury or premium fashion boutiques and proven success against sales targets.

Education

High school diploma or equivalent; vocational training in retail, fashion or luxury brand management is advantageous but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a client-focused, design-led retail culture that values craftsmanship, creativity and inclusivity. The workplace emphasizes training and professional development for frontline retail talent, with collaborative teams committed to delivering an elevated boutique experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.