Coach Sales Associate
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house renowned for leather goods and accessories, operating globally through direct retail and wholesale channels. The brand is part of Tapestry, Inc., a parent group that includes other premium lifestyle labels. As an employer, Coach emphasizes craftsmanship, accessible luxury design, and elevated client experiences across its store network.
Coach Sales Associate in New York — luxury retail role focused on clienteling, merchandising and sales performance.
Role & Responsibilities
- Deliver exceptional one-to-one client service with a focus on building and maintaining long-term relationships and repeat business.
- Achieve and exceed individual and store sales targets through proactive clienteling, outreach and conversion of foot traffic.
- Maintain superior product knowledge across leather goods, accessories and seasonal collections to advise clients and close sales.
- Execute visual merchandising and store presentation directives to uphold brand standards and seasonal windows.
- Process transactions accurately using POS systems; handle cash, card and returns in accordance with policy.
- Support inventory control activities including stock replenishment, receiving, and cycle counts to minimise shrink.
- Act as a role model for service behaviours; mentor less experienced sales staff and contribute to a collaborative floor culture.
- Participate in store opening/closing procedures, loss-prevention measures and ad hoc events or trunk shows.
Qualifications
- Proven track record in retail sales, preferably within a luxury or premium fashion environment.
- Demonstrable ability to build client relationships and deliver consultative selling.
- Excellent verbal communication and interpersonal skills; polished professional demeanour.
- Flexible availability including evenings, weekends and holiday trading periods.
- Legal authorization to work in the country of employment.
Skills
Experience
Typically 2+ years of retail sales experience, with preference for background in luxury or designer brands and demonstrable sales results and client development activity.
Education
High school diploma or equivalent required; post-secondary education in fashion, retail management or business preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a client-first retail culture that prizes craftsmanship, design sensibility and commercial rigor. The environment is fast-paced and collaborative, with emphasis on developing selling skills and product expertise within a global luxury retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Associate», «Client Advisor», «Retail Sales Specialist», «Luxury Sales Consultant», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.