Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate in New York — luxury retail role focused on clienteling, merchandising and sales performance.

Overview

Coach is an American luxury house renowned for leather goods and accessories, operating globally through direct retail and wholesale channels. The brand is part of Tapestry, Inc., a parent group that includes other premium lifestyle labels. As an employer, Coach emphasizes craftsmanship, accessible luxury design, and elevated client experiences across its store network.

Role & Responsibilities

  • Deliver exceptional one-to-one client service with a focus on building and maintaining long-term relationships and repeat business.
  • Achieve and exceed individual and store sales targets through proactive clienteling, outreach and conversion of foot traffic.
  • Maintain superior product knowledge across leather goods, accessories and seasonal collections to advise clients and close sales.
  • Execute visual merchandising and store presentation directives to uphold brand standards and seasonal windows.
  • Process transactions accurately using POS systems; handle cash, card and returns in accordance with policy.
  • Support inventory control activities including stock replenishment, receiving, and cycle counts to minimise shrink.
  • Act as a role model for service behaviours; mentor less experienced sales staff and contribute to a collaborative floor culture.
  • Participate in store opening/closing procedures, loss-prevention measures and ad hoc events or trunk shows.

Qualifications

  • Proven track record in retail sales, preferably within a luxury or premium fashion environment.
  • Demonstrable ability to build client relationships and deliver consultative selling.
  • Excellent verbal communication and interpersonal skills; polished professional demeanour.
  • Flexible availability including evenings, weekends and holiday trading periods.
  • Legal authorization to work in the country of employment.

Skills

Clienteling Visual merchandising POS / transaction processing Inventory control and stock management Consultative selling Loss prevention and store security procedures Effective verbal communication and active listening Coaching and informal mentoring of peers

Experience

Typically 2+ years of retail sales experience, with preference for background in luxury or designer brands and demonstrable sales results and client development activity.

Education

High school diploma or equivalent required; post-secondary education in fashion, retail management or business preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a client-first retail culture that prizes craftsmanship, design sensibility and commercial rigor. The environment is fast-paced and collaborative, with emphasis on developing selling skills and product expertise within a global luxury retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.