Coach Sales Associate

Location
Seniority Entry-Level
Posted ✦ Today
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Coach is hiring a Sales Associate in New York, NY to deliver luxury client service, exceed sales targets, and represent the brand.

Overview

Coach is an American luxury accessories and lifestyle brand known for its leather goods, contemporary design and craftsmanship. As part of the Tapestry group, Coach combines heritage American sensibility with global retail reach and a focus on elevated customer experience, merchandising excellence and professional development.

Role & Responsibilities

  • Deliver exceptional, personalised clienteling and brand-led customer service to build long-term customer relationships and drive repeat business.
  • Achieve and exceed individual and store sales targets through proactive outreach, product recommendations, and upselling.
  • Maintain expert product knowledge across leather goods, ready-to-wear and seasonal collections to advise clients accurately.
  • Execute visual merchandising standards, maintain store presentation and ensure merchandise is replenished and floor-ready.
  • Operate point-of-sale systems, process transactions accurately and support returns/exchanges in line with company policies.
  • Support inventory control and loss-prevention procedures, including receiving, stock counts and secure handling of merchandise.
  • Collaborate with the store team and management on events, client appointments and local marketing initiatives.

Qualifications

  • Proven retail sales experience, preferably 1+ years in luxury, premium or fashion retail; strong performance record preferred.
  • Excellent verbal communication and interpersonal skills with a service-oriented mindset.
  • Availability to work flexible schedules including weekends, evenings and holidays.
  • Legally authorized to work in the United States (if applying for the New York location).
  • Professional appearance and the ability to stand for extended periods.

Skills

Clienteling and relationship management Visual merchandising and floor presentation Point-of-sale (POS) operation and cash handling Product knowledge for leather goods and accessories Basic inventory management and loss-prevention practices

Experience

Typically requires at least one year of customer-facing retail experience; prior experience within a luxury or premium fashion brand is strongly preferred.

Education

High school diploma or equivalent; further education in retail, fashion or business is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a collaborative, design-driven retail culture that emphasises elevated client service and personal development. The brand values craftsmanship, commercial acumen and a polished presentation, offering frontline employees exposure to global product assortments and cross-functional retail initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.