Coach Sales Associate

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Location
USA
└New York
└New York
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is an American luxury fashion house known for leather goods, accessories and contemporary ready-to-wear. The brand operates globally as part of Tapestry, Inc., and combines craftsmanship with modern design. As an employer, Coach emphasizes elevated client service, visual merchandising excellence and professional development within fast-paced retail environments.

Coach Sales Associate in New York — join Coach in New York to deliver luxury client service and drive retail sales.

Role & Responsibilities

  • Deliver exceptional, personalised client service to build long-term relationships and drive repeat business.
  • Achieve and exceed individual and store sales targets through proactive clienteling and consultative selling.
  • Maintain expert product knowledge across leather goods, accessories and ready-to-wear to advise clients effectively.
  • Execute visual merchandising and floor standards to reflect brand presentation and seasonal directives.
  • Process sales transactions accurately using POS systems and manage client data in CRM.
  • Support inventory control, stock replenishment and back-of-house organisation to optimise availability.
  • Participate in loss-prevention and cash-handling procedures to safeguard store assets.
  • Collaborate with store team and leadership to deliver a cohesive in-store experience and execute promotional events.

Qualifications

  • Proven retail sales experience; 2+ years in a consumer-facing sales role preferred, luxury retail experience advantageous.
  • Demonstrable track record of meeting sales targets and delivering personalised client service.
  • Excellent interpersonal and communication skills with a polished, brand-appropriate demeanour.
  • Availability to work retail hours including weekends, evenings and peak holiday periods.
  • Right to work in the hiring country and ability to perform physical duties of a retail role (standing for extended periods, lifting stock).

Skills

Clienteling Visual merchandising Point-of-sale (POS) transactions CRM usage and client database management Cash handling and basic cash reconciliation Inventory management and stock replenishment Product knowledge (leather goods and accessories) Collaborative team selling

Experience

Preferably 2+ years of retail sales experience, with prior exposure to luxury or premium brands strongly preferred. Demonstrated ability to meet sales targets and develop client relationships is required.

Education

High school diploma or equivalent; vocational retail training or a degree in a related field is advantageous but not required.

Workplace

This position is based in New York, New York, USA.

Culture

Coach blends American heritage craftsmanship with contemporary design sensibilities, fostering a workplace that values elevated client service and attention to detail. Retail teams operate in dynamic, customer-focused environments where coaching, visual standards and professional growth are emphasised.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Sales Associate», «Luxury Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.