Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate in New York — join Coach in New York to deliver luxury client service and drive retail sales.

Overview

Coach is an American luxury fashion house known for leather goods, accessories and contemporary ready-to-wear. The brand operates globally as part of Tapestry, Inc., and combines craftsmanship with modern design. As an employer, Coach emphasizes elevated client service, visual merchandising excellence and professional development within fast-paced retail environments.

Role & Responsibilities

  • Deliver exceptional, personalised client service to build long-term relationships and drive repeat business.
  • Achieve and exceed individual and store sales targets through proactive clienteling and consultative selling.
  • Maintain expert product knowledge across leather goods, accessories and ready-to-wear to advise clients effectively.
  • Execute visual merchandising and floor standards to reflect brand presentation and seasonal directives.
  • Process sales transactions accurately using POS systems and manage client data in CRM.
  • Support inventory control, stock replenishment and back-of-house organisation to optimise availability.
  • Participate in loss-prevention and cash-handling procedures to safeguard store assets.
  • Collaborate with store team and leadership to deliver a cohesive in-store experience and execute promotional events.

Qualifications

  • Proven retail sales experience; 2+ years in a consumer-facing sales role preferred, luxury retail experience advantageous.
  • Demonstrable track record of meeting sales targets and delivering personalised client service.
  • Excellent interpersonal and communication skills with a polished, brand-appropriate demeanour.
  • Availability to work retail hours including weekends, evenings and peak holiday periods.
  • Right to work in the hiring country and ability to perform physical duties of a retail role (standing for extended periods, lifting stock).

Skills

Clienteling Visual merchandising Point-of-sale (POS) transactions CRM usage and client database management Cash handling and basic cash reconciliation Inventory management and stock replenishment Product knowledge (leather goods and accessories) Collaborative team selling

Experience

Preferably 2+ years of retail sales experience, with prior exposure to luxury or premium brands strongly preferred. Demonstrated ability to meet sales targets and develop client relationships is required.

Education

High school diploma or equivalent; vocational retail training or a degree in a related field is advantageous but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach blends American heritage craftsmanship with contemporary design sensibilities, fostering a workplace that values elevated client service and attention to detail. Retail teams operate in dynamic, customer-focused environments where coaching, visual standards and professional growth are emphasised.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.