Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate III in New York — Coach seeks a client-focused Sales Associate to drive luxury retail sales and deliver elevated service.

Overview

Coach is an American luxury accessories house known for its leather goods, ready-to-wear and lifestyle collections. As a brand within Tapestry, Inc., Coach combines contemporary design with traditional craftsmanship and operates a global retail network that emphasizes elevated client service and professional development for retail teams.

Role & Responsibilities

  • Deliver exceptional, personalized client experiences that reflect Coach’s luxury positioning and drive conversion and retention.
  • Achieve individual and store sales targets through proactive clienteling, suggestive selling and follow-up.
  • Operate the point-of-sale system, process transactions accurately and handle cash, cards and refunds in accordance with store procedures.
  • Maintain visual merchandising standards, floor presentation and stock replenishment to uphold brand image and sell-through.
  • Build and maintain a client database; proactively manage appointments, VIP outreach and aftercare communications.
  • Support inventory control and loss-prevention protocols, including cycle counts and secure handling of high-value merchandise.
  • Collaborate with the store team on promotions, events and day-to-day operations to optimize the customer journey.

Qualifications

  • Proven retail sales experience, preferably 2+ years in luxury or premium fashion accessories.
  • Demonstrated ability to meet or exceed sales targets and KPIs in a retail environment.
  • Excellent interpersonal skills with a polished, client-focused manner and strong verbal communication.
  • High attention to detail, reliability and a professional presentation consistent with brand standards.
  • Availability to work retail hours including evenings, weekends and holiday periods.

Skills

Clienteling Visual merchandising Inventory management Point-of-sale (POS) operations CRM and database maintenance Cash handling and reconciliation Loss prevention procedures Upselling and suggestive selling

Experience

Typically requires at least 2 years of frontline retail experience in a luxury or premium brand, with a track record of meeting sales targets and building repeat client relationships.

Education

High school diploma or equivalent; tertiary education in retail, fashion or business is advantageous but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-centric, design-driven culture grounded in craftsmanship and modern American luxury. Retail teams operate collaboratively with a focus on mentorship, sales excellence and delivering refined service in an inclusive workplace supported by the Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.