Coach Sales Associate
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a globally recognised American luxury fashion house known for leather goods and accessories. The brand is part of Tapestry, Inc., a parent company that houses several premium lifestyle labels. Coach emphasizes craftsmanship, contemporary design and experiential retail in flagship stores and omnichannel environments.
Coach seeks a Sales Associate III in New York, NY — deliver personalised luxury client service and drive sales in a flagship retail environment.
Role & Responsibilities
- Deliver exceptional, personalised client service consistent with Coach brand standards; build long-term client relationships and a loyal client base.
- Achieve and exceed individual and store sales targets through proactive selling, clienteling and consultative product knowledge.
- Manage clienteling activities: follow-up communications, appointment scheduling, and CRM record maintenance.
- Execute visual merchandising and store floor standards to maintain an elevated luxury environment.
- Process transactions accurately using the point-of-sale system; manage returns, exchanges and cash handling procedures.
- Support inventory operations including receiving, replenishment, stock counts and shrink prevention.
- Collaborate with store leadership on promotions, private client events and product launches.
- Participate in ongoing product and selling skills training and contribute to a high-performance retail culture.
Qualifications
- Minimum 2 years of retail sales experience, preferably in luxury, premium fashion or accessories.
- Proven track record of meeting or exceeding sales targets and KPIs.
- Outstanding interpersonal skills with a polished, client-facing presence.
- Strong organisational ability and attention to detail in merchandising and inventory tasks.
- Flexibility to work retail hours including evenings, weekends and holidays.
- Legal authorization to work in the United States.
Skills
Experience
Typically requires at least 2 years of retail sales experience, with demonstrated success in a luxury or premium brand environment and familiarity with clienteling and CRM-driven selling.
Education
High school diploma or equivalent; vocational or tertiary education in fashion, retail or communications is desirable.
Workplace
This position is based in New York, New York, USA.
Culture
Coach blends American heritage with contemporary luxury, fostering a collaborative, client-centric retail culture. The brand values craftsmanship, creativity and internal development, offering employees opportunities to grow within an international lifestyle group under Tapestry.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Associate», «Client Advisor», «Luxury Sales Consultant», «Retail Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.