Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach seeks a Sales Associate III in New York, NY — deliver personalised luxury client service and drive sales in a flagship retail environment.

Overview

Coach is a globally recognised American luxury fashion house known for leather goods and accessories. The brand is part of Tapestry, Inc., a parent company that houses several premium lifestyle labels. Coach emphasizes craftsmanship, contemporary design and experiential retail in flagship stores and omnichannel environments.

Role & Responsibilities

  • Deliver exceptional, personalised client service consistent with Coach brand standards; build long-term client relationships and a loyal client base.
  • Achieve and exceed individual and store sales targets through proactive selling, clienteling and consultative product knowledge.
  • Manage clienteling activities: follow-up communications, appointment scheduling, and CRM record maintenance.
  • Execute visual merchandising and store floor standards to maintain an elevated luxury environment.
  • Process transactions accurately using the point-of-sale system; manage returns, exchanges and cash handling procedures.
  • Support inventory operations including receiving, replenishment, stock counts and shrink prevention.
  • Collaborate with store leadership on promotions, private client events and product launches.
  • Participate in ongoing product and selling skills training and contribute to a high-performance retail culture.

Qualifications

  • Minimum 2 years of retail sales experience, preferably in luxury, premium fashion or accessories.
  • Proven track record of meeting or exceeding sales targets and KPIs.
  • Outstanding interpersonal skills with a polished, client-facing presence.
  • Strong organisational ability and attention to detail in merchandising and inventory tasks.
  • Flexibility to work retail hours including evenings, weekends and holidays.
  • Legal authorization to work in the United States.

Skills

Clienteling Luxury selling Visual merchandising POS transaction processing Inventory control Cash handling CRM maintenance Event support

Experience

Typically requires at least 2 years of retail sales experience, with demonstrated success in a luxury or premium brand environment and familiarity with clienteling and CRM-driven selling.

Education

High school diploma or equivalent; vocational or tertiary education in fashion, retail or communications is desirable.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach blends American heritage with contemporary luxury, fostering a collaborative, client-centric retail culture. The brand values craftsmanship, creativity and internal development, offering employees opportunities to grow within an international lifestyle group under Tapestry.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.