Coach Sales Associate

Location
Seniority Entry-Level
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Coach — Sales Associate in New York, NY. Luxury retail role focused on clienteling, sales performance and boutique presentation.

Overview

Coach is a contemporary American house known for craftsmanship-led leather goods and accessories. As part of Tapestry, Inc., Coach operates a global retail network and emphasizes design, quality and elevated client service across its boutiques and digital channels.

Role & Responsibilities

  • Deliver an elevated, personalised client experience through proactive clienteling, product knowledge and after-sales follow-up.
  • Meet and exceed individual and store sales KPIs through consultative selling and effective closing techniques.
  • Maintain visual merchandising, product presentation and boutique standards to brand guidelines.
  • Operate POS systems, process transactions accurately and manage cash-handling procedures.
  • Support inventory control activities including receiving, stock replenishment and loss-prevention measures.
  • Collaborate with store management on local events, client appointments and sales initiatives.

Qualifications

  • Proven retail sales ability; prior experience in luxury or premium retail preferred.
  • Excellent interpersonal skills with a focus on relationship-building and client service.
  • Strong commercial awareness and results orientation, with ability to work to sales targets.
  • Reliable, punctual and able to work a retail schedule including evenings, weekends and peak periods.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems Inventory control and loss prevention Consultative selling Product knowledge of leather goods and accessories

Experience

Typically 1+ year of retail sales experience; experience in luxury or premium brands and demonstrated success against sales targets is preferred.

Education

High school diploma or equivalent; vocational training or coursework in fashion, retail or hospitality is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach promotes a client-first culture rooted in craftsmanship and contemporary design. The workplace emphasises collaboration, professional development and a high standard of service consistent with a global luxury retail brand.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.