Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate in New York — retail role focused on luxury clienteling, sales and visual standards at Coach's flagship retail location.

Overview

Coach is a global American luxury accessories and lifestyle brand known for its leather goods and contemporary design. The brand is part of Tapestry, Inc., a leading house of luxury and accessible-luxury brands, and operates a worldwide network of flagship stores, boutiques and wholesale partners focused on elevated customer experience and craftsmanship.

Role & Responsibilities

  • Deliver consistent sales performance against individual and store KPIs through proactive client engagement and targeted selling.
  • Develop and maintain long-term relationships with clients via clienteling activities, follow-ups and personalised service.
  • Execute visual merchandising and in-store brand standards to preserve luxury presentation and product integrity.
  • Operate point-of-sale systems, process transactions, returns and exchanges accurately while adhering to cash-handling procedures.
  • Support inventory control, stock replenishment, cycle counts and loss-prevention protocols.
  • Mentor and support junior team members; contribute to a collaborative store environment and participate in in-store training when required.
  • Represent the brand at store and community events to drive traffic and elevate brand visibility.

Qualifications

  • Minimum 2 years of retail sales experience, preferably within luxury or premium fashion brands.
  • Proven track record of meeting or exceeding sales targets in a client-centric environment.
  • Strong interpersonal and relationship-building skills with a client-first mindset.
  • Flexible availability including evenings, weekends and peak holiday periods.
  • Ability to stand for extended periods, lift merchandise and perform physical tasks associated with store operations.

Skills

Clienteling and relationship management Personal selling and closing techniques Visual merchandising principles Point-of-sale (POS) transaction processing Cash handling and reconciliation Inventory control and stock management Loss-prevention awareness Excellent verbal communication and presentation skills

Experience

At least 2 years of direct retail sales experience, ideally within a luxury or high-end fashion environment; experience mentoring peers or a lead role on the sales floor is advantageous.

Education

High school diploma or equivalent; post-secondary studies in fashion, retail or business desirable but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach values craftsmanship, design-led innovation and elevated customer service. The retail culture emphasizes client relationships, visual excellence and collaborative teamwork, with opportunities for training and internal mobility across a global retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.