Coach Sales Associate
- Seniority
- Junior
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for its leather goods and modern approach to accessible luxury. The brand operates globally and is part of the Tapestry group, which brings together several lifestyle and luxury labels. As an employer, Coach emphasizes craftsmanship, design-driven product curation and a client-centric retail experience.
Coach Sales Associate in New York, NY — boutique retail role delivering luxury client service and meeting sales targets for Coach.
Role & Responsibilities
- Deliver exceptional, personalised client service to build long-term relationships and achieve sales targets.
- Maintain deep product knowledge across leather goods, accessories and ready-to-wear to advise clients and close sales.
- Execute visual merchandising standards and maintain boutique presentation, ensuring product availability and correct signage.
- Operate point-of-sale systems, process transactions and manage cash handling with accuracy and adherence to loss-prevention policies.
- Contribute to clienteling activities including follow-up communications, appointment setting and CRM record maintenance.
- Support inventory management: receiving deliveries, replenishing stock and participating in stock counts and returns processing.
- Collaborate with store leadership to identify opportunities for sales growth and participate in training initiatives.
Qualifications
- Proven retail sales experience, preferably within luxury, premium or fashion brands.
- Demonstrable track record of meeting or exceeding sales targets and delivering measurable client retention.
- Excellent interpersonal and communication skills with a polished, client-facing demeanour.
- Ability to work a flexible retail schedule, including evenings, weekends and peak seasonal periods.
- Availability to represent the brand in-store with a professional appearance aligned to Coach standards.
Skills
Experience
Typically 1–3 years of frontline retail experience, with preference for candidates who have worked in luxury or premium fashion environments and have demonstrable success in client development and sales performance.
Education
High school diploma or equivalent; additional retail, sales or hospitality training is advantageous.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a client-first retail culture rooted in craftsmanship and contemporary design. The workplace emphasizes collaboration, product expertise and a polished service standard, offering employees development opportunities within a global luxury group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Advisor», «Boutique Sales Associate», «Customer Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.