Coach Sales Associate

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Seniority Junior
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Coach Sales Associate in New York, NY — boutique retail role delivering luxury client service and meeting sales targets for Coach.

Overview

Coach is an American luxury fashion house known for its leather goods and modern approach to accessible luxury. The brand operates globally and is part of the Tapestry group, which brings together several lifestyle and luxury labels. As an employer, Coach emphasizes craftsmanship, design-driven product curation and a client-centric retail experience.

Role & Responsibilities

  • Deliver exceptional, personalised client service to build long-term relationships and achieve sales targets.
  • Maintain deep product knowledge across leather goods, accessories and ready-to-wear to advise clients and close sales.
  • Execute visual merchandising standards and maintain boutique presentation, ensuring product availability and correct signage.
  • Operate point-of-sale systems, process transactions and manage cash handling with accuracy and adherence to loss-prevention policies.
  • Contribute to clienteling activities including follow-up communications, appointment setting and CRM record maintenance.
  • Support inventory management: receiving deliveries, replenishing stock and participating in stock counts and returns processing.
  • Collaborate with store leadership to identify opportunities for sales growth and participate in training initiatives.

Qualifications

  • Proven retail sales experience, preferably within luxury, premium or fashion brands.
  • Demonstrable track record of meeting or exceeding sales targets and delivering measurable client retention.
  • Excellent interpersonal and communication skills with a polished, client-facing demeanour.
  • Ability to work a flexible retail schedule, including evenings, weekends and peak seasonal periods.
  • Availability to represent the brand in-store with a professional appearance aligned to Coach standards.

Skills

Client relationship management and clienteling Visual merchandising Point-of-sale (POS) transaction handling Cash handling and basic retail accounting Inventory control and stock replenishment Product knowledge in leather goods and accessories Loss prevention awareness

Experience

Typically 1–3 years of frontline retail experience, with preference for candidates who have worked in luxury or premium fashion environments and have demonstrable success in client development and sales performance.

Education

High school diploma or equivalent; additional retail, sales or hospitality training is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-first retail culture rooted in craftsmanship and contemporary design. The workplace emphasizes collaboration, product expertise and a polished service standard, offering employees development opportunities within a global luxury group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.