Coach Sales Associate

Location
Employment Full-Time
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate in New York — Sales Associate III role at Coach New York boutique delivering luxury client service and driving sales.

Overview

Coach is an American luxury fashion house renowned for leather goods, handbags and accessories. The brand operates internationally and is part of Tapestry, Inc., a global house of lifestyle and luxury brands. Coach retail environments emphasize craftsmanship, contemporary design and elevated client service.

Role & Responsibilities

  • Deliver outstanding, personalised client service and cultivate long-term client relationships through proactive clienteling and follow-up.
  • Achieve and exceed individual and store sales targets and KPIs through consultative selling and curated product recommendations.
  • Lead on-floor operations including opening/closing procedures, POS transactions, cash handling and accurate till reconciliation.
  • Maintain premium visual merchandising standards, ensuring product presentation, displays and stock placement reflect brand guidelines.
  • Manage inventory tasks: receiving, replenishment, stock counts and loss-prevention procedures to safeguard store assets.
  • Act as a resource and mentor for junior sales staff, supporting training, coaching and knowledge transfer on product and selling techniques.
  • Collaborate with store leadership on client events, local marketing activities and store-level initiatives to drive traffic and conversion.

Qualifications

  • High school diploma or equivalent; associate degree in retail, fashion or business preferred.
  • Minimum two years of retail sales experience in luxury, premium fashion or accessories; prior senior sales or supervisory duties preferred.
  • Proven track record of meeting sales targets and strong clienteling capability.
  • Excellent interpersonal and communication skills with polished presentation appropriate to a luxury boutique.
  • Legal authorization to work in the United States.

Skills

Clienteling Visual merchandising POS transactions and cash handling Inventory management and stock control Loss prevention procedures Product knowledge of leather goods and accessories On-floor leadership and coaching Customer relationship management

Experience

At least 2 years of direct retail sales experience in luxury or premium fashion; demonstrated success in clienteling, meeting sales targets and supporting store operations. Experience mentoring or leading peers is advantageous.

Education

High school diploma or equivalent; relevant post-secondary credential in retail, fashion or business preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach boutiques prioritise warm, client-focused service within a design-led retail environment. As part of Tapestry, the brand values craftsmanship, contemporary luxury and career development within a collaborative, customer-centric workplace.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.