Coach Sales Associate

Location
Seniority Entry-Level
Posted ✦ Today
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Coach seeks a Sales Associate in New York, NY — join a luxury leather-goods boutique to drive sales and cultivate client relationships.

Overview

Coach is an American luxury fashion house renowned for leather goods, handbags and accessories. As part of Tapestry, Inc., Coach operates a global retail network of flagship stores and boutiques and is known for craftsmanship, contemporary design and a strong retail focus, offering structured training and career progression within the luxury retail ecosystem.

Role & Responsibilities

  • Deliver exceptional client service and develop long-term client relationships through proactive clienteling and follow-up
  • Achieve individual and store sales targets and contribute to KPIs through consultative selling
  • Maintain deep product knowledge across leather goods, accessories and seasonal collections to advise clients accurately
  • Execute point-of-sale transactions, returns and exchanges accurately and securely
  • Implement visual merchandising standards, maintain floor sets and ensure boutique presentation aligns with brand guidelines
  • Support inventory control: receive shipments, replenish stock, perform regular counts and assist with loss-prevention procedures
  • Participate in in-store events, trunk shows and local marketing initiatives to drive traffic and conversion
  • Uphold brand standards for customer experience, store operations and compliance with company policies

Qualifications

  • Demonstrated client-facing retail experience with a strong service orientation
  • Proven ability to meet or exceed sales targets in a retail environment
  • Flexible availability, including evenings, weekends and peak seasonal periods
  • Excellent interpersonal, verbal communication and presentation skills
  • Attention to detail, reliability and strong organisational abilities
  • Legal right to work in the United States

Skills

Clienteling Consultative selling Visual merchandising Point-of-sale (POS) transaction handling Inventory management and stock replenishment Cash handling and loss-prevention procedures Product knowledge of leather goods and accessories Customer relationship management (CRM) fundamentals

Experience

Preferably 1+ year of direct retail sales experience, ideally within luxury fashion, leather goods or premium lifestyle brands, with a track record of meeting sales targets and practising clienteling.

Education

High school diploma or equivalent; vocational training in retail, fashion or hospitality is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach combines American heritage craftsmanship with contemporary luxury, fostering collaborative retail teams focused on elevated client experiences. The brand emphasises professional development, visual excellence and cross-functional mobility within the broader Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.