Coach Sales Associate

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Location
USA
└New York
└New York
Employment
Full-Time
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is an American luxury fashion house known for modern leather goods and lifestyle accessories. As part of the Tapestry group, the brand emphasizes craftsmanship, accessible luxury and elevated client experiences across global boutiques and flagship stores. Coach stores prioritize training, client service excellence and career development within a retail environment shaped by heritage design and contemporary storytelling.

Coach Sales Associate in New York — deliver luxury client service and achieve sales targets at Coach's flagship retail location.

Role & Responsibilities

  • Deliver exceptional, personalised service to high-value and everyday clientele to drive sales and deepen long-term client relationships.
  • Achieve and exceed individual and store sales targets through proactive prospecting, clienteling and follow-up.
  • Maintain floor readiness and brand standards through visual merchandising, product rotation and presentation.
  • Execute point-of-sale transactions, returns and exchanges accurately while following cash-handling and loss-prevention procedures.
  • Manage inventory activities including receiving, replenishment and stock counts; assist with replenishment orders and markdowns as required.
  • Support store events, private appointments and product launches to maximise client engagement and conversion.
  • Use CRM tools to record client interactions, preferences and purchase history to inform sales outreach and personalised service.

Qualifications

  • Minimum 2 years' experience in luxury, premium or high-volume retail sales, preferably in leather goods, accessories or apparel.
  • Proven track record of meeting or exceeding sales targets and developing loyal client relationships.
  • Polished professional presentation and strong interpersonal skills appropriate for a luxury retail environment.
  • Availability to work a retail schedule including evenings, weekends and peak seasonal periods.
  • Right to work in the hiring country and ability to pass any required background or eligibility checks.

Skills

Clienteling and personalised sales Visual merchandising and floor presentation Point-of-sale (POS) transactions and cash handling Customer relationship management (CRM) usage Upselling, cross-selling and objection handling

Experience

Typically requires at least 2 years of hands-on retail sales experience within a luxury or premium fashion environment, with demonstrable results in client development and meeting sales KPIs.

Education

High school diploma or equivalent; vocational training or certifications in retail, sales or fashion preferred.

Workplace

This position is based in New York, New York, USA.

Culture

Coach blends American heritage craftsmanship with contemporary design, fostering a customer-centric retail culture that values professionalism, mentorship and career progression. Store teams operate with a strong emphasis on collaboration, elevated service standards and continuous product education.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Luxury Sales Associate», «Retail Sales Consultant», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.