Coach Sales Associate
Coach Sales Associate in New York — deliver luxury client service and achieve sales targets at Coach's flagship retail location.
Overview
Coach is an American luxury fashion house known for modern leather goods and lifestyle accessories. As part of the Tapestry group, the brand emphasizes craftsmanship, accessible luxury and elevated client experiences across global boutiques and flagship stores. Coach stores prioritize training, client service excellence and career development within a retail environment shaped by heritage design and contemporary storytelling.
Role & Responsibilities
- Deliver exceptional, personalised service to high-value and everyday clientele to drive sales and deepen long-term client relationships.
- Achieve and exceed individual and store sales targets through proactive prospecting, clienteling and follow-up.
- Maintain floor readiness and brand standards through visual merchandising, product rotation and presentation.
- Execute point-of-sale transactions, returns and exchanges accurately while following cash-handling and loss-prevention procedures.
- Manage inventory activities including receiving, replenishment and stock counts; assist with replenishment orders and markdowns as required.
- Support store events, private appointments and product launches to maximise client engagement and conversion.
- Use CRM tools to record client interactions, preferences and purchase history to inform sales outreach and personalised service.
Qualifications
- Minimum 2 years' experience in luxury, premium or high-volume retail sales, preferably in leather goods, accessories or apparel.
- Proven track record of meeting or exceeding sales targets and developing loyal client relationships.
- Polished professional presentation and strong interpersonal skills appropriate for a luxury retail environment.
- Availability to work a retail schedule including evenings, weekends and peak seasonal periods.
- Right to work in the hiring country and ability to pass any required background or eligibility checks.
Skills
Experience
Typically requires at least 2 years of hands-on retail sales experience within a luxury or premium fashion environment, with demonstrable results in client development and meeting sales KPIs.
Education
High school diploma or equivalent; vocational training or certifications in retail, sales or fashion preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach blends American heritage craftsmanship with contemporary design, fostering a customer-centric retail culture that values professionalism, mentorship and career progression. Store teams operate with a strong emphasis on collaboration, elevated service standards and continuous product education.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.