Coach Sales Associate
Coach Sales Associate I in New York, NY — entry-level retail role delivering luxury client service and driving in-store sales.
Overview
Coach is a globally recognised American luxury house specialising in leather goods, handbags and accessories. The brand is part of Tapestry, Inc., and is known for contemporary craftsmanship, accessible luxury and a client-focused retail experience across flagship stores and wholesale partners.
Role & Responsibilities
- Deliver an exceptional, personalised client experience through active clienteling, product storytelling and attentive service.
- Achieve individual and store sales targets by proactively generating and converting leads, upselling and closing transactions.
- Operate point-of-sale systems accurately, process payments and manage customer transactions and returns in line with company policy.
- Maintain visual merchandising and store presentation to brand standards, including product placement, window displays and stock rotation.
- Support inventory control and stockroom organisation, including receiving, tagging and replenishing merchandise.
- Participate in store events, product launches and outreach initiatives to engage local clientele and drive footfall.
- Adhere to loss-prevention procedures, cash-handling protocols and regulatory compliance for retail operations.
- Collaborate with the store team to share client insights, follow up on leads and ensure continuity of service across channels.
Qualifications
- Excellent verbal communication and interpersonal skills with a polished, client-facing demeanour.
- Ability to work a flexible schedule including evenings, weekends and holidays as required by retail operations.
- Comfortable standing for extended periods and performing light physical tasks related to merchandising and stock handling.
- Legally authorised to work in the hiring location.
- Previous retail or luxury sales experience preferred but not mandatory for entry-level placement.
Skills
Experience
Entry-level position. Prior retail or luxury sales experience is advantageous; demonstrated customer service aptitude and a willingness to learn brand-specific selling techniques are essential.
Education
High school diploma or equivalent.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach cultivates a client-centric, collaborative retail culture that emphasises craftsmanship, modern American style and personal development. Store teams operate in a fast-paced environment where merchandising excellence and attentive service are paramount.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.