Coach Sales Associate
Coach — New York, NY — Sales Associate. Luxury retail role delivering personalised client service and exceeding sales targets in a flagship store.
Overview
Coach is an American luxury fashion house renowned for its leather goods and accessories. Operating a global retail network and wholesale business, Coach is part of the Tapestry group and is recognised for craftsmanship, contemporary American design, and a commercial approach that balances heritage with innovation.
Role & Responsibilities
- Deliver exceptional, personalised service to affluent and aspirational clients, building long-term relationships through proactive clienteling and follow-up.
- Achieve and exceed individual and store sales targets by executing strategic selling techniques, upselling and cross-selling across categories.
- Maintain immaculate visual merchandising standards and ensure product presentation aligns with current brand directives and seasonal campaigns.
- Operate the point-of-sale system accurately; process sales transactions, returns and exchanges while adhering to cash-handling procedures.
- Develop and maintain deep product knowledge — including leather care, construction and materials — to advise clients authoritatively.
- Manage stockroom activities: receive deliveries, perform inventory counts, replenish floor stock and participate in stock-loss prevention practices.
- Support store events, private client appointments and product launches to elevate the in-store client experience.
- Comply with company policies, loss-prevention procedures and security protocols while contributing to a positive team environment.
Qualifications
- Proven record of retail sales success, preferably within luxury, premium accessories, or leather goods.
- Exceptional interpersonal and communication skills with demonstrable client relationship management.
- Professional, polished appearance and the ability to represent a luxury brand with discretion and confidence.
- Flexible availability including evenings, weekends and holiday periods typical of retail operations.
- Right to work in the United States (if applying for a U.S. role) and ability to work on the sales floor for extended periods.
Skills
Experience
Typically 2+ years of direct retail selling experience, preferably in luxury or premium brands; prior exposure to leather goods, accessories or handbag categories is strongly preferred.
Education
High school diploma or equivalent; tertiary qualification in fashion, retail management or business is advantageous but not required.
Workplace
The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.
Culture
Coach cultivates a client-centric, performance-driven retail culture that values craftsmanship and commerciality. The environment is collaborative and fast-paced, offering structured training and visible progression for high-performing sales professionals within the wider Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.