Coach Sales Associate

Location
Seniority Entry-Level
Posted ✦ Today
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Coach — Sales Associate in New York City. Drive luxury client service and sales for Coach's flagship retail experience.

Overview

Coach is an American luxury fashion house renowned for its leather goods and contemporary accessories. As part of the Tapestry portfolio, the brand combines artisanal craftsmanship with modern design and operates an international retail network emphasizing elevated client service and brand storytelling.

Role & Responsibilities

  • Deliver exceptional, personalized client service to cultivate long-term relationships and repeat business.
  • Achieve and exceed individual and store sales targets through proactive outreach, clienteling and cross-selling.
  • Maintain deep product knowledge across handbags, small leather goods and accessories to educate clients and support purchasing decisions.
  • Execute visual merchandising standards and ensure the boutique presentation aligns with brand directives.
  • Operate point-of-sale systems, process transactions accurately and manage client data within the CRM.
  • Support inventory control activities including receiving, replenishment, stock counts and loss-prevention procedures.
  • Collaborate with store leadership and colleagues to drive daily operations, flag customer feedback and contribute to in-store initiatives.
  • Participate in training, coaching and product launches to continuously raise performance and brand expertise.

Qualifications

  • Proven aptitude for delivering high-calibre customer service in a retail or luxury environment.
  • Excellent verbal communication and interpersonal skills, with the ability to build rapport quickly.
  • Flexible availability including evenings, weekends and holiday periods.
  • Professional presentation and a client-centric demeanour consistent with luxury brand standards.
  • Legal authorization to work in the job location.

Skills

Clienteling Visual merchandising Point of sale (POS) systems CRM (customer relationship management) Inventory management

Experience

Entry-level role; previous experience (0–2 years) in retail sales or luxury/premium brand environments is preferred and advantageous, with demonstrated ability to meet sales targets and engage clients.

Education

High school diploma or equivalent; tertiary studies in retail, fashion, business or related fields preferred but not mandatory.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a collaborative retail culture grounded in craftsmanship, creativity and elevated client service. The workplace emphasizes professional development, inclusive teamwork and a focus on delivering memorable brand experiences in-store.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.