Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate III in New York, NY — client-focused luxury retail role delivering premium service and achieving sales targets.

Overview

Coach is a leading American luxury leather-goods brand and part of Tapestry Inc., known for its craftsmanship, modern design, and global retail footprint. The brand operates a network of flagship stores and boutiques and emphasizes elevated client service, product expertise, and opportunities for professional development within a global luxury conglomerate.

Role & Responsibilities

  • Deliver exceptional, personalised client service to build long-term relationships and drive repeat business.
  • Proactively achieve and exceed individual and store sales targets through consultative selling and clienteling.
  • Maintain comprehensive product knowledge across collections and advise clients on product features, materials, and care.
  • Operate point-of-sale (POS) and CRM systems to process transactions, manage client profiles, and follow up on leads.
  • Execute visual merchandising standards and ensure the boutique presentation reflects brand guidelines.
  • Manage stock replenishment, receive and process deliveries, perform inventory counts, and assist with loss-prevention procedures.
  • Support store operations including opening/closing duties, staff collaboration, and ad-hoc floor management tasks.

Qualifications

  • Proven customer-facing retail experience, preferably in luxury or premium fashion; typically 2+ years.
  • Outstanding interpersonal and communication skills with a polished, client-centric demeanour.
  • Demonstrated ability to meet sales targets, handle objections, and close high-value transactions.
  • Flexibility to work retail hours including evenings, weekends and peak seasonal periods.
  • Right to work in the hiring country and ability to travel locally as required.

Skills

Point-of-Sale (POS) systems Salesforce CRM Microsoft Excel Inventory management systems Visual merchandising

Experience

Minimum two years of retail or customer-facing sales experience; prior experience in luxury fashion or accessories strongly preferred.

Education

High school diploma or equivalent; tertiary education in business, fashion, or a related discipline is advantageous but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a collaborative, client‑obsessed retail culture rooted in craftsmanship and modern American luxury. The workplace rewards high performers with coaching, internal mobility and opportunities to develop product and clienteling expertise within the Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.