Coach Sales Associate

Location
Seniority Entry-Level
Posted ✦ Today
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Coach in New York, NY seeks a Sales Associate to deliver luxury client service, drive sales and uphold brand merchandising standards.

Overview

Coach is an American luxury accessories and lifestyle brand known for its leather goods and contemporary approach to craftsmanship. As part of Tapestry, Inc., the brand operates an international retail network and emphasizes elevated client service, design-led product assortments and a premium in-store experience.

Role & Responsibilities

  • Deliver personalized, white‑glove service to clients, proactively driving sales and cultivating long‑term relationships through clienteling.
  • Meet and exceed individual and store sales targets while contributing to team performance metrics.
  • Maintain luxury merchandising standards: ensure floor sets, visual displays and inventory presentation align with brand directives.
  • Operate point‑of‑sale systems accurately, process transactions, returns and exchanges, and manage cash handling procedures.
  • Support stockroom management including receiving, replenishment, inventory counts and loss‑prevention practices.
  • Participate in store events, trunk shows and VIP appointments, preparing product and client materials as needed.
  • Document client interactions and preferences in CRM/clienteling platforms to support repeat business and personalized communications.

Qualifications

  • Proven aptitude for consultative sales; retail experience preferred, ideally within a luxury or premium brand.
  • Demonstrated ability to meet sales targets and build lasting client relationships.
  • Strong interpersonal and communication skills with a client‑first orientation.
  • Flexible availability including weekends, evenings and peak retail periods.
  • Professional presentation and adherence to brand standards; ability to stand and move around the sales floor for extended periods.

Skills

Clienteling / CRM Point‑of‑sale (POS) systems Visual merchandising Inventory control and stockroom management Cash handling and transaction processing Customer relationship management Effective verbal communication

Experience

Entry‑level retail experience required; 0–2 years preferred. Prior experience with a luxury or premium fashion house, meeting sales targets and executing high‑touch client service is advantageous.

Education

High school diploma or equivalent; retail sales certifications or vocational training in retail/merchandising is a plus.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach fosters a client‑centric, collaborative retail culture with an emphasis on professional development and brand stewardship. The company values polished presentation, inclusivity and sustained client relationships, offering frontline teams opportunities to refine selling and merchandising expertise within a global luxury portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.