- Location
- 5220 Fashion Outlets Way, Space 2135 (View map)Rosemont, IL 60018USA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–24.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is a global luxury accessories and lifestyle brand known for modern American craftsmanship and leather goods. As part of the Tapestry group, Coach combines heritage design with contemporary retail experiences and operates flagship stores and boutiques worldwide, offering career paths across store operations, merchandising and client development.
Coach seeks a Sales Associate to serve as a front-line brand ambassador, delivering elevated, personalized shopping experiences while meeting sales goals and supporting daily store operations. The role combines luxury retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue, requiring strong product expertise, client relationship-building capabilities, and proficiency with digital point-of-sale and clienteling platforms.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up to close sales
- Maintain high energy on the sales floor, manage multiple customers, and adapt selling techniques to business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising
- Keep sales floor and stockroom clean, organized, and stocked while following retail policies and asset protection procedures
- Process transactions efficiently including purchases, returns, exchanges, and online pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates in functional areas as required and foster a collaborative, trust-based environment
- Participate in brand initiatives, training programs, and inclusion activities
Qualifications
- 1+ years of sales experience, preferably in luxury retail
- Knowledge of fashion trends and competitors
- Experience with POS operation and basic computer proficiency (iPad, laptop, mobile POS)
- Proficiency with walkie-talkies and ability to read price/release sheets
- Ability to work at a fast pace and lift 25 lbs regularly (up to 50 lbs occasionally)
- Physical capability to climb, bend, kneel, and maneuver sales floor and stockroom
- Strong English language proficiency
- Luxury retail background, social media proficiency, and experience with live-stream shopping or video demonstrations (preferred)
- Experience with clienteling and data acquisition (preferred)
Skills
Experience
1+ years of sales experience, preferably in luxury retail. A combination of education and professional experience will be considered.
Education
High school diploma or equivalent (inferred; no specific education requirement stated in source).
Workplace
The successful candidate will be located in Rosemont, Illinois, USA, with easy access to Chicago.
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Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.
Culture
Coach fosters a collaborative retail culture that prioritizes client relationships, craftsmanship and visual excellence. Employees are expected to embody the brand’s refined service standards while contributing to a dynamic, team-oriented store environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Style Advisor», «Customer Service Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.