Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate in New York — deliver luxury client experiences, drive sales and uphold visual standards for Coach's flagship retail environment.

Overview

Coach is a global luxury accessories and lifestyle brand known for modern American craftsmanship and leather goods. As part of the Tapestry group, Coach combines heritage design with contemporary retail experiences and operates flagship stores and boutiques worldwide, offering career paths across store operations, merchandising and client development.

Role & Responsibilities

  • Deliver an elevated, client-focused selling experience that builds long-term relationships and drives repeat business.
  • Achieve and exceed individual and store sales targets and key performance indicators through proactive clienteling and follow-up.
  • Execute merchandising, visual presentation and inventory standards to maintain brand integrity on the sales floor.
  • Process sales transactions accurately using POS systems and ensure proper cash handling and store reconciliation procedures.
  • Maintain current product knowledge across categories and provide tailored styling recommendations to clients.
  • Support loss-prevention protocols and ensure compliance with store operational policies.
  • Assist with stock replenishment, back-of-house organization and receiving as required.
  • Participate in training initiatives and mentor junior colleagues when applicable to elevate team performance.

Qualifications

  • Proven track record of meeting sales targets in a premium or luxury retail environment.
  • Exceptional interpersonal skills with an ability to build rapport and deliver personalised service.
  • Strong commercial awareness and a client-centric approach to selling.
  • Flexible availability including weekend and holiday shifts, and willingness to work retail hours.
  • Right to work in the country of employment and ability to comply with store operational requirements.

Skills

Clienteling Point of Sale (POS) systems Visual merchandising Cash handling Product knowledge (leather goods and accessories) Cross-selling and upselling techniques Loss prevention awareness

Experience

Typically 2+ years of direct sales experience within premium or luxury retail; demonstrable success in meeting sales KPIs and experience in client relationship management. Previous experience with high-volume boutique or flagship store environments is preferred.

Education

High school diploma or equivalent required; tertiary education in retail, fashion, business or a related discipline is preferred but not mandatory.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach fosters a collaborative retail culture that prioritizes client relationships, craftsmanship and visual excellence. Employees are expected to embody the brand’s refined service standards while contributing to a dynamic, team-oriented store environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.